17
INSTALLATION
TROUBLESHOOTING
Troubleshooting
If your shade is not operating correctly:
➤
Review the
for your control device.
➤
Refer to the following troubleshooting procedures for specific solutions for your shade.
If questions remain, please contact Kirsch Consumer Support at (844-KIRSCH2 (844-547-7242).
Problem
The shade will not fit into the installation brackets
Solution
If the shade has a battery wand, check that the wand is not interfering with the installation brackets.
Check that the installation brackets are level and aligned. Adjust and/or shim to level, if necessary.
Be sure the heads of the mounting screws are flush against the installation bracket.
Make sure that the shade fabric is not caught between the installation bracket and the headrail.
Check that the headrail is completely inserted into the installation brackets. See "STEP 3: Install the Shade" on page
8.
Problem
The shade is not responding to the Automation III remote
Solution
IMPORTANT:
A shade will not operate until it is joined to a group.
Check that the correct group number is selected. The LED on that group number will light up. You can also check
which group number the shade is joined to on the remote in the Automation App. You can find this under MORE >
ACCESSORIES in the app.
Check if the batteries need to be replaced. If the batteries are completely drained, none of the lights will turn on.
If the batteries are running low, the inner ring buttons (open, close, right arrow, left arrow, stop) light up RED. In
either case, the batteries need to be replaced. The remote takes two CR2032 batteries.
Problem
The shade does not operate using the control button.
Solution
Unplug the power cable from the motor, then plug it back in. A blue LED inside the control button housing should
flash to indicate the motor has power.
Check that the batteries in the battery wand, satellite battery pack, or C-size satellite battery wand are correctly
inserted and fresh.
Check that the power source is securely connected to the power cable and the cables are not pinched or caught in
the headrail or installation brackets. If you have the rechargeable battery wand, check to see that the battery wand is
correctly positioned in the mount.
Problem
The shade is operating slowly or does not raise or lower completely.
Solution
The batteries may be low in the battery wand, satellite battery pack, or C-size battery wand. Replace the batteries.
Check that the power source is securely connected to the power cable and the cables are not pinched or caught in
the headrail or installation brackets.
Check that the fabric stacks up evenly into the headrail. If not, see "Level the Rail(s), If Necessary" on page 16.
The shade may need to be reset. See "Resetting Shade Programming" on page 15
Problem
The shade raises or lowers unevenly or the bottom rail is uneven when fully raised.
Solution
Lower the shade completely to allow it to “self-correct” skewing.
Check that the headrail and installation brackets are level and aligned. Shim the installation brackets to level the
headrail, if necessary.
Adjust the bottom rail. See “"Level the Rail(s), If Necessary" on page 16.
Summary of Contents for Cellular Shade Automation III
Page 22: ...21 INSTALLATION CHILD SAFETY...
