16
INSTALLATION
TROUBLESHOOTING
Problem
Decorative tapes are wrinkled after installation.
Solution
Use a steamer to steam out the wrinkles. Wave the steamer in front of the tapes for a few seconds. Do not touch the
slats with the steamer. To avoid stretching the tapes, do not pull down on the bottom rail while steaming.
Problem
When hanging, the slat pack appears to be skewed toward the cordlock side of the unit, particularly in an inside
mount installation.
Solution
Slide the headrail in the end brackets in the opposite direction of the skew and adjust the tabs in the end brackets to
maintain the position of the unit, This will center the slat pack in the window.
Problem
The blind does not operate using the programming button.
Solution
Unplug the power cable from the motor, then plug it back in. A green LED light inside the programming button
housing should flash to indicate the motor has power.
Check that the batteries in the battery wand, satellite battery wand, or C-size satellite battery wand are correctly
inserted and fresh.
Check that the power source is securely connected to the power cable and the cables are not pinched or caught in
the headrail or installation brackets.
Problem
The blind is not responding to the Automation remote.
Solution
IMPORTANT:
A blind will not operate until it is joined to a group.
Check that the correct group number is selected. The LED on that group number will light up. You can also check
which group number the blind is joined to on the remote in the Automation App. You can find this under MORE >
ACCESSORIES in the App.
Check if the batteries need to be replaced. If the batteries are completely drained, none of the lights will turn on. If
the batteries are running low, the inner ring buttons (open, close, right arrow, left arrow, stop) light up RED. In either
case, the batteries need to be replaced. The remote takes two CR2032 batteries.
Problem
The blind is operating slowly or does not tilt completely.
Solution
The batteries may be low in the battery wand, satellite battery wand, or C-size battery wand. Replace the batteries.
Check that the power source is securely connected to the power cable and the cables are not pinched or caught in
the headrail or installation brackets.
The blind may need to be reset. Refer to “Resetting the Blind, If Necessary” on page 13.
Problem
The LED light behind the programming button of the transceiver assembly signals 8 red blinks.
Solution
This is the low battery indicator. Replace the batteries in the battery wand.
