19
■
Is the control set correctly for the surrounding
conditions?
Refer to the “Setting the Control(s)” section.
■
Was a self-defrost cycle completed?
It is normal for droplets to form on the back wall after the
refrigerator self-defrosts.
The doors are difficult to open
■
Are the gaskets dirty or sticky?
Clean gaskets and the surface that they touch. Rub a thin
coat of paraffin wax on the gaskets following cleaning.
The doors will not close completely
■
Are food packages blocking the door open?
Rearrange containers so that they fit more tightly and take up
less space.
■
Is the ice bin out of position?
Push the ice bin in all the way.
■
Are the crisper cover, pans, shelves, bins, or baskets out
of position?
Put the crisper cover and all pans, shelves, bins, and baskets
back into their correct positions. See the “Refrigerator
Features” section for more information.
■
Are the gaskets sticking?
Clean gaskets and the surface that they touch. Rub a thin
coat of paraffin wax on the gaskets following cleaning.
■
Does the refrigerator wobble or seem unstable?
Level the refrigerator. Refer to the “Door Closing and
Alignment” section.
■
Were the doors removed during product installation and
not properly replaced?
Remove and replace the doors according to the “Refrigerator
Doors: Removing, Reversing (optional) and Replacing”
section, or call a qualified service technician.
ASSISTANCE
OR SERVICE
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
only use factory specified replacement parts. Factory specified
replacement parts will fit right and work right because they are
made with the same precision used to build every new
KitchenAid
®
appliance.
To locate factory specified replacement parts in your area, call
our Consumer Assistance Center telephone number or your
nearest designated service center.
In the U.S.A.
Call the KitchenAid Consumer Assistance Center
toll free: 1-800-422-1230.
Our consultants provide assistance with:
■
Features and specifications on our full line of appliances.
■
Installation information.
■
Use and maintenance procedures.
■
Accessory and repair parts sales.
■
Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.).
■
Referrals to local dealers, repair parts distributors, and
service companies. KitchenAid designated service
technicians are trained to fulfill the product warranty and
provide after-warranty service, anywhere in the United States.
To locate the KitchenAid designated service company in your
area, you can also look in your telephone directory Yellow
Pages.
For further assistance
If you need further assistance, you can write to KitchenAid with
any questions or concerns at:
KitchenAid Brand Home Appliances
Consumer Assistance Center
c/o Correspondence Dept.
2000 North M-63
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
In Canada
Call the KitchenAid Canada Consumer Assistance Center toll
free: 1-800-461-5681 8:30 a.m. - 6:00 p.m. (EST).
Our consultants provide assistance with:
■
Features and specifications on our full line of appliances.
■
Referrals to local dealers.
For service in Canada
Call 1-800-807-6777. KitchenAid Canada designated service
technicians are trained to fulfill the product warranty and provide
after-warranty service, anywhere in Canada.
For further assistance
If you need further assistance, you can write to KitchenAid
Canada with any questions or concerns at:
Consumer Relations Center
KitchenAid Canada
1901 Minnesota Court
Mississauga, Ontario L5N 3A7
Please include a daytime phone number in your correspondence.
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