KitchenAid 2308307, Use And Care Manual

24

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Has the dispenser arm been held in too long? Release 
dispenser arm. Ice will stop dispensing when the arm is held 
in too long. Wait 3 minutes for dispenser motor to reset 
before using again. It is best to take large amounts of ice 
directly from the ice storage bin, not through the dispenser.

Ice storage bin difficult to remove

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Is the ice storage bin difficult to remove (on some 
models)? Select “cubed” ice. Using a sturdy glass, quickly 
depress and release the ice dispenser arm. Open the freezer 
door, depress the release button on the ice storage bin and 
lift upward. See “Ice Maker and Storage Bin.”

The water dispenser will not operate properly

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Has the water system not filled? The water system needs 
to be filled the first time it is used. Use a sturdy container to 
depress the water dispenser bar until the water begins to 
flow. Flush the water system by dispensing and discarding 
2 to 3 gal. (8 to 12 L) of water. Cleaning the system will take 
approximately 6 to 7 minutes and will help clear air from the 
line. Additional flushing may be required in some households. 
See “Water and Ice Dispensers.”

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Is the water shutoff valve not turned on or the water line 
connected at the source? Make sure the water shutoff valve 
is turned on and the water source is connected to the 
refrigerator. See “Connect the Water Supply.”

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Is the water shutoff valve clogged or incorrectly installed? 
See “Connect the Water Supply.” If clogging or installation is 
not a problem, call for service or contact a plumber.

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Is there a kink in the home water source line? If you find or 
suspect a kink in the water line, call for service.

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Is there a water filter installed on the refrigerator? The 
filter may be clogged or incorrectly installed. First, check the 
filter installation instructions to ensure that the filter was 
installed correctly and is not clogged. If installation or 
clogging is not a problem, call for service.

Water or ice is leaking from the dispenser

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Is the glass not being held under the ice dispenser long 
enough, causing the ice to spill? Hold the container under 
the ice chute for 2 to 3 seconds after releasing the dispenser 
lever. Water or ice may continue to dispense during this time.

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Is an ice cube stuck in the chute and holding the trap 
door open? Remove the cube.

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Is there a water filter installed on the refrigerator? The 
water filtration system may have air in the lines, causing water 
to drip. Additional flushing may help clear air from the lines. 
Normal dispenser use should flush air from the lines within 24 
to 72 hours.

Water flow from the dispenser decreases noticeably

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Is there a water filter installed on the refrigerator?
The filter may be full or incorrectly installed. Remove the 
water filter cartridge. See “Water Filtration System.” Operate 
the dispenser. If the water flow increases noticeably, replace 
the filter.

The dispenser water is not cool enough

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Has the refrigerator been newly installed? Allow 24 hours 
for the refrigerator to cool completely.

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Has a large amount of water been recently dispensed? 
Allow 24 hours for the water to cool completely. 

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Has water not been recently dispensed? The first glass of 
water may not be cool. Discard the first glass of water.

The divider between the two compartments is warm

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The warmth is probably due to normal operation of the 
automatic exterior moisture control. If still concerned, call for 
service.

Temperature is too warm

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Are the air vents blocked in either compartment? This 
prevents the movement of cold air from the freezer to the 
refrigerator. Remove any objects from in front of the air vents. 
See “Ensuring Proper Air Circulation” for the location of air 
vents.

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Are the door(s) opened often? The refrigerator will warm 
when this occurs. Keep the refrigerator cool by getting all 
items out at one time, keeping food organized, and closing 
the door as soon as possible.

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Has a large amount of food just been added to the 
refrigerator or freezer? Adding a large amount of food 
warms the refrigerator. It can take several hours for the 
refrigerator to return to the normal temperature.

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Are the controls set correctly for the surrounding 
conditions? See “Using the Controls.”

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Is the refrigerator not cooling? For models with digital 
controls, turn the unit OFF then ON again to reset. See “Using 
the Controls.” If this does not correct the problem, call for 
service.

There is interior moisture buildup

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Are the air vents blocked in the refrigerator? Remove any 
objects from in front of the air vents. See “Ensuring Proper Air 
Circulation” for the location of air vents.

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Are the doors opened often? Avoid humidity buildup by 
getting all items out at one time, keeping food organized, and 
closing the door as soon as possible. 

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Is the room humid? It is normal for moisture to build up 
inside the refrigerator when the room air is humid.

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Is the food packaged correctly? Check that all food is 
securely wrapped. Wipe off damp food containers before 
placing in the refrigerator.

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Are the controls set correctly for the surrounding 
conditions? See “Using the Controls.”

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Was a self-defrost cycle completed? It is normal for 
droplets to form after the refrigerator self-defrosts.

The doors will not close completely

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Are food packages blocking the door open? Rearrange 
containers so that they fit more tightly and take up less 
space.

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Is the ice storage bin out of position? For models with a 
standard ice storage bin, push the bin in all the way. If the ice 
storage bin does not go in all the way, it may not be put in 
straight. Pull it out and try again. For models with an ice 
storage bin located on the freezer door, the bin should sit 
level. To remove the bin, press the release button on the right 
side of the bin and lift straight up. Replace the bin on the door 
making sure it is properly aligned and snapped securely into 
place. See “Ice Maker and Storage Bin.”