11
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
only use factory specified replacement parts. Factory specified
replacement parts will fit right and work right because they are
made with the same precision used to build every new
KITCHENAID
®
appliance.
To locate factory specified replacement parts in your area, call us
our your nearest Customer Interaction Center telephone number
or your nearest designated service center.
In the U.S.A.
Call the KitchenAid Customer eXperience Center
toll free: 1-800-422-1230.
Our consultants provide assistance with:
■
Features and specifications on our full line of appliances.
■
Installation information.
■
Use and maintenance procedures.
■
Accessory and repair parts sales.
■
Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.).
■
Referrals to local dealers, repair parts distributors, and
service companies. KitchenAid designated service
technicians are trained to fulfill the product warranty and
provide after-warranty service, anywhere in the United States.
To locate the KitchenAid designated service company in your
area, you can also look in your telephone directory Yellow
Pages.
For further assistance
If you need further assistance, you can write to KitchenAid with
any questions or concerns at:
KitchenAid Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
In Canada
Call the KitchenAid Canada Customer Interaction Centre toll free:
1-800-461-5681 Monday to Friday 8:00 a.m. - 6:00 p.m. (EST).
Saturday 8:30 a.m. - 4:30 p.m. (EST).
Our consultants provide assistance with:
■
Features and specifications on our full line of appliances.
■
Referrals to local dealers.
For service in Canada
Call 1-800-807-6777. KitchenAid Canada designated service
technicians are trained to fulfill the product warranty and provide
after-warranty service, anywhere in Canada.
For further assistance
If you need further assistance, you can write to KitchenAid
Canada with any questions or concerns at:
KitchenAid Canada
Customer Interaction Centre
1901 Minnesota Court
Mississauga, Ontario L5N 3A7
Please include a daytime phone number in your correspondence.
Accessories
To order accessories, call 1-800-442-9991 and ask for the
appropriate part number listed below or contact your authorized
KitchenAid dealer. In Canada, call 1-800-807-6777.
Stainless Steel Cleaner & Polish
Order Part #4396095
Replacement Light Bulb
Order Part #8206651
Casters
Order Part #4396337
Vinyl Cover
Order Part #4396334
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