10
TERMS OF KITCHENAID GUARANTEE
(“GUARANTEE”) (CONTINUED)
Where you have purchased a product online your legal rights will be governed by the Electronic Communications and Transactions
Act, 2002 and you will be entitled to the following:
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Within 7 days after conclusion of the transaction or after delivery: you may cancel your purchase without reason and without
penalty.
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Within 30 days of the date of cancellation of the transaction: you will be entitled to receive a refund, if you have already made
payment.
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You will only be liable for the direct costs of returning the product to the Guarantor.
FOR UAE:
The Guarantee applies in addition to and does not limit or affect the statutory warranty rights of the end-customer against the seller of
the product.
1. SCOPE AND TERMS OF THE GUARANTEE
a) The Guarantor grants the Guarantee for the products mentioned under Section 1.b) which a consumer has purchased from a
seller or a company of the KitchenAid-Group within the following countries: U.K., Ireland, or South Africa, or the United Arab
Emirates (UAE).
b) The Guarantee period depends on the purchased product and is as follows:
Two Year full guarantee from date of purchase.
c) The Guarantee period commences on the date of purchase, i.e. the date on which a consumer purchased the product from a
dealer or a company of the KitchenAid-Group.
d) The Guarantee covers the defect-free nature of the product.
e) The Guarantor shall provide the consumer with the following services under this Guarantee, at the choice of the Guarantor, if a
defect occurs during the Guarantee period:
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Repair of the defective product or product part, or
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Replacement of the defective product or product part. If a product is no longer available, the Guarantor is entitled to
exchange the product for a product of equal or higher value.
f) If the consumer wishes to make a claim under the Guarantee, the consumer has to contact the country specific KitchenAid
service centres or the Guarantor directly at KitchenAid Europa, Inc. Nijverheidslaan 3, Box 5, 1853 Strombeek-Bever, Belgium;
Email-Address U.K.:
CONSUMERCARE.UK@kitchenaid.eu
Email-Address IRELAND:
CONSUMERCARE.IE@kitchenaid.eu
Toll Free Number U.K. & IRELAND:
00 800 381 040 26
FOR SOUTH-AFRICA:
Our local KitchenAid Distributor:
KitchenAid Africa
PO Box 52102
V&A Waterfront
Cape Town
8002
Contact our distributor:
Telephone: +27 21 555 0700
You can contact our Customer Service Centre for Small Domestic Appliances from 8.30 am to 1.00 pm and from 1.30 pm to
5.00 pm or write to us at the following address:
hello@kitchenaidafrica.com
FOR UAE:
AL GHANDI ELECTRONICS.
POST BOX NO. 9098,
DUBAI, UNITED ARAB EMIRATES
Toll free number: +971 4 2570007
g) The costs of repair, including spare parts, and any postage costs (if applicable) for the delivery of a defect-free product or
product part shall be borne by the Guarantor. The Guarantor shall also bear the postage costs for returning the defective
product or product part if the Guarantor or the country specific KitchenAid customer service centre requested the return of the
defective product or product part. However, the consumer shall bear the costs of appropriate packaging for the return of the
defective product or product part.
h) To be able to make a claim under the Guarantee, the consumer must present the receipt or invoice of the purchase of the
product.
