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Where you have purchased a product online your legal rights will be governed by the
Electronic Communications and Transactions Act, 2002 and you will be entitled to the
following:
- Within 7 days after conclusion of the transaction or after delivery: you may cancel your
purchase without reason and without penalty.
- Within 30 days of the date of cancellation of the transaction: you will be entitled to
receive a refund, if you have already made payment.
- You will only be liable for the direct costs of returning the product to the Guarantor.
FOR UAE:
The Guarantee applies in addition to and does not limit or affect the statutory warranty
rights of the end-customer against the seller of the product.
1) SCOPE AND TERMS OF THE GUARANTEE
a) The Guarantor grants the Guarantee for the products mentioned under Section 1.b)
which a consumer has purchased from a seller or a company of the KitchenAid-Group
within the following countries: U.K., Ireland, or South Africa, or the United Arab Emirates
(UAE).
b) The Guarantee period depends on the purchased product and is as follows:
5KSMTHPS, 5KSMBLPS Two years full guarantee from date of purchase.
c) The Guarantee period commences on the date of purchase, i.e. the date on which a
consumer purchased the product from a dealer or a company of the KitchenAid-Group.
d) The Guarantee covers the defect-free nature of the product.
e) The Guarantor shall provide the consumer with the following services under this
Guarantee, at the choice of the Guarantor, if a defect occurs during the Guarantee
period:
- Repair of the defective product or product part, or
- Replacement of the defective product or product part. If a product is no longer
available, the Guarantor is entitled to exchange the product for a product of equal or
higher value.
f) If the consumer wishes to make a claim under the Guarantee, the consumer has to
contact the country specific KitchenAid service centres or the Guarantor directly at
KitchenAid Europa, Inc. Nijverheidslaan 3, Box 5, 1853 Strombeek-Bever, Belgium;
Email-Address U.K.:
CONSUMERCARE. UK@kitchenaid.eu
Email-Address IRELAND:
CONSUMERCARE.IE@kitchenaid.eu
Toll Free Number U.K. & IRELAND:
00 800 381 040 26
FOR SOUTH-AFRICA:
Our local KitchenAid Distributor:
KitchenAid Africa
PO Box 52102
V&A Waterfront
Cape Town
8002
TERMS OF KITCHENAID GUARANTEE
("GUARANTEE")
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