KitchenAid Cabinet Depth Side-by-Side Refrigerator, Use And Care Manual

21

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Is the water shut-off valve turned completely on?
Turn valve on fully. Refer to the “Connecting the Refrigerator 
to a Water Source” section.

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Is there a water filter installed on the refrigerator?
The filter may be clogged or installed incorrectly. First, check 
the filter installation instructions to ensure that the filter was 
installed correctly and is not clogged. If installation or 
clogging is not a problem, call a qualified person or a 
technician.

Off-taste, odor or grey color in the ice

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Are the plumbing connections new, causing discolored or 
off-flavored ice?
Discard the first few batches of ice.

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Have the ice cubes been stored for too long?
Throw old ice away and make a new supply.

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Does the freezer and ice bin or bucket need to be 
cleaned?
See the “Cleaning Your Refrigerator” or “Ice Maker and 
Storage Bin/Bucket” section.

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Has food in the freezer or refrigerator been wrapped 
properly?
Use airtight, moisture-proof packaging to help prevent odor 
transfer to stored food.

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Does the water contain minerals (such as sulfur)?
A filter may need to be installed to remove the minerals.

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Is there a water filter installed on the refrigerator?
Grey or dark discoloration in ice indicates that the water 
filtration system needs additional flushing. Run additional 
water through the water dispenser to flush the water filtration 
system more thoroughly (at least 2 to 3 gallons or 6 to 7 
minutes initially). Discard discolored ice.

The ice dispenser will not operate properly

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Is the freezer door closed completely?
Push the door firmly shut. If it will not shut all the way, see 
“The doors will not close completely” later in this section.

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Is the ice bin or bucket installed correctly?
For models with an interior ice bin, push the ice bin in all the 
way. If the ice bin does not go in all the way, it may not be put 
in straight. Pull it out and try again. For models with an ice 
bucket, the bucket should set level on the freezer door. To 
remove the bucket, press the release button on the right side 
of the bucket and lift straight up. Replace the bucket in the 
door making sure it is properly aligned and snapped securely 
into place. Refer to the “Ice Maker and Storage Bin/Bucket” 
section.

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Has the wrong ice been added to the bin or bucket?
Use only cubes produced by the current ice maker. If other 
cubes have been added, remove all cubes and check to see 
that none have become stuck in the delivery chute.

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Has the ice frozen in the ice bin or bucket?
Shake the ice bin or bucket to separate cubes. If cubes do 
not separate, empty bin or bucket and wait 24 hours for ice to 
restock.

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Has the ice melted around the auger (metal spiral) in the 
ice bucket?
Dump the ice cubes and clean the ice bucket completely. 
Allow 24 hours for the ice maker to restock. Do not try to 
remove the melted ice with a sharp object. You could damage 
the ice bucket.

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Is ice stuck in the delivery chute?
Clear the ice from the delivery chute with a plastic utensil. Do 
not use anything sharp to remove the ice. You could cause 
damage.

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Is there ice in the bucket?
See “The ice maker is not producing ice” earlier in this 
section.

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Has the dispenser arm been held in too long?
Release dispenser arm. Ice will stop dispensing when the arm 
is held in too long. Wait three minutes for dispenser motor to 
reset before using again. (For future use, take large amounts 
of ice directly from the ice bin or bucket, so that the dispenser 
arm is not held in too long.)

The water dispenser will not operate properly

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Is the freezer door not closed completely?
Push the door firmly shut. If it will not shut all the way, see 
“The doors will not close completely” later in this section.

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Has the water system not filled?
The water system needs to be filled the first time it is used. 
Depress the water dispenser bar with a large container until 
you draw two or three quarts (1.9 to 2.8 L) of water. Discard 
water. Refer to the “Water and Ice Dispensers” section for 
further instructions on filling the water system.

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Is the water shut-off valve not turned on or the water line 
connected at the source?
Check to be sure the water shut-off valve is turned on and the 
water source is connected to the refrigerator. Refer to the 
“Connecting the Refrigerator to a Water Source” section for 
directions.

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Is the water shut-off valve clogged or incorrectly 
installed?
Refer to the “Connecting the Refrigerator to a Water Source” 
section. If clogging or installation is not a problem, call for 
service or contact a plumber.

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Is there a kink in the home water source line?
If you find or suspect a kink in the water line, call for service.

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Is there a water filter installed on the refrigerator?
The filter may be clogged or incorrectly installed. First, check 
the filter installation instructions to ensure that the filter was 
installed correctly and is not clogged. If installation or 
clogging is not a problem, call for service.

Water or ice is leaking from the dispenser

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Is the glass not being held under the ice dispenser long 
enough, causing the ice to spill?
Hold the container under the ice chute for two to three 
seconds after releasing the dispenser lever. A small amount 
of ice may dispense after the lever is released.

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Is the glass not being held under the water dispenser long 
enough, causing water to drip?
Hold the container under the water dispenser two to three 
seconds after releasing the dispenser lever. Water may 
continue to dispense during this time.

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Is an ice cube stuck in the chute and holding the trap 
door open?
Remove the cube.

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Is there a water filter installed on the refrigerator?
The water filtration system may have air in the lines, causing 
water to drip. Additional flushing may help clear air from the 
lines. Normal dispenser use should flush air from the lines 
within 24 to 72 hours.