KitchenAid Cabinet Depth Side-by-Side Refrigerator, Use And Care Manual

22

The dispenser water is not cool enough

■

Has the refrigerator been newly installed?
Allow 24 hours for the refrigerator to cool completely.

■

Has a large amount of water been recently dispensed?
Allow 24 hours for the water to cool completely. 

■

Has water not been recently dispensed?
The first glass of water may not be cool. Discard the first 
glass of water.

The divider between the two compartments is warm

■

The warmth is probably due to normal operation of the 
automatic exterior moisture control. If still concerned, call for 
service.

Temperature is too warm

■

Are the air vents blocked in either compartment? This 
prevents the movement of cold air from the freezer to the 
refrigerator.
Remove any objects from in front of the air vents. Refer to the 
“Ensuring Proper Air Circulation” section for the location of air 
vents.

■

Are the door(s) opened often?
Be aware that the refrigerator will warm when this occurs. In 
order to keep the refrigerator cool, try to get everything you 
need out of the refrigerator at once, keep food organized so it 
is easy to find, and close the door as soon as the food is 
removed.

■

Has a large amount of food just been added to the 
refrigerator or freezer?
Adding a large amount of food warms the refrigerator. It can 
take several hours for the refrigerator to return to the normal 
temperature.

■

Are the controls set correctly for the surrounding 
conditions?
Refer to the “Setting the Controls” section.

There is interior moisture build-up

■

Are the air vents blocked in the refrigerator?
Remove any objects from in front of the air vents. Refer to the 
“Ensuring Proper Air Circulation” section for the location of air 
vents.

■

Are the door(s) opened often?
To avoid humidity build-up, try to get everything you need out 
of the refrigerator at once, keep food organized so it is easy 
to find, and close the door as soon as the food is removed. 
(When the door is opened, humidity from the room air enters 
the refrigerator. The more often the door is opened, the faster 
humidity builds up, especially when the room itself is very 
humid.)

■

Is the room humid?
It is normal for moisture to build up inside the refrigerator 
when the room air is humid.

■

Is the food packaged correctly?
Check that all food is securely wrapped. Wipe off damp food 
containers before placing in the refrigerator.

■

Are the controls set correctly for the surrounding 
conditions?
Refer to the “Setting the Controls” section.

■

Was a self-defrost cycle completed?
It is normal for droplets to form on the back wall after the 
refrigerator self-defrosts.

The doors will not close completely

■

Are food packages blocking the door open?
Rearrange containers so that they fit more tightly and take up 
less space.

■

Is the ice bin or ice bucket out of position?
For models with an interior ice bin, push the ice bin in all the 
way. If the ice bin does not go in all the way, it may not be put 
in straight. Pull it out and try again. For models with an ice 
bucket, the bucket should set level on the freezer door. To 
remove the bucket, press the release button on the right side 
of the bucket and lift straight up. Replace the bucket in the 
door making sure it is properly aligned and snapped securely 
into place. Refer to the “Ice Maker and Storage Bin/Bucket” 
section.

■

Are the pans, shelves, bins, or baskets out of position?
Put the crisper cover and all pans, shelves, bins, and baskets 
back into their correct positions. See the “Crisper and Crisper 
Cover” section for more information.

■

Are the gaskets sticking?
Clean gaskets according to the directions in the “Cleaning 
Your Refrigerator” section.

■

Does the refrigerator wobble or seem unstable?
Level the refrigerator. Refer to the “Door Closing” or “Leveling 
Your Refrigerator” section, depending on your model.

■

Were the doors removed during product installation and 
not properly replaced?
Remove and replace the doors according to the “Removing 
the Doors” section on some models, or call a qualified service 
technician.

The doors are difficult to open

■

Are the gaskets dirty or sticky?
Clean gaskets according to the directions in the “Cleaning 
Your Refrigerator” section.

Water flow from the dispenser decreases noticeably

■

Is there a water filter installed on the refrigerator? 

The 

filter may be full or incorrectly installed. Depending on your 
model, remove the water filter cartridge (see the “Base Grille 
Water Filtration and Monitoring System or Interior Water 
Filtration System” section.) Operate the dispenser. If the 
water flow increases noticeably, your filter is full and needs to 
be replaced.