KitchenAid KBRS19KTBL - 18.5 cu. Ft. Bottom Mount Refrigerator, User Instructions

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TROUBLESHOOTING

First try the solutions suggested here or visit our website and reference FAQs (Frequently Asked Questions)

to possibly avoid the cost of a service call.

In the U.S.A., www.kitchenaid.com     In Canada, www.kitchenaid.ca

Refrigerator Operation

The refrigerator will not operate

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Power cord unplugged? Plug into a grounded 3 prong outlet.

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Is outlet working? Plug in a lamp to see if the outlet is 
working.

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Household fuse blown or circuit breaker tripped? Replace 
the fuse or reset the circuit breaker. If the problem continues, 
call an electrician. 

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Are controls on? Make sure the refrigerator controls are on. 
See “Using the Control(s).”

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New installation? Allow 24 hours following installation for the 
refrigerator to cool completely. 

NOTE: Adjusting the temperature controls to coldest setting 
will not cool either compartment more quickly.

The motor seems to run too much

Your new refrigerator may run longer than your old one due to its 
high-efficiency compressor and fans. The unit may run even 
longer if the room is warm, a large food load is added, doors are 
opened often, or if the doors have been left open.

The refrigerator seems noisy

Refrigerator noise has been reduced over the years. Due to this 
reduction, you may hear intermittent noises from your new 
refrigerator that you did not notice from your old model. Below are 
listed some normal sounds with explanations.

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Buzzing - heard when the water valve opens to fill the ice 
maker

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Pulsating - fans/compressor adjusting to optimize 
performance

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Hissing/Rattling - flow of refrigerant, movement of water 
lines, or from items placed on top of the refrigerator

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Sizzling/Gurgling - water dripping on the heater during 
defrost cycle

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Popping - contraction/expansion of inside walls, especially 
during initial cool-down

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Water running - may be heard when ice melts during the 
defrost cycle and water runs into the drain pan

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Creaking/Cracking - occurs as ice is being ejected from the 
ice maker mold.

The doors will not close completely

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Door blocked open? Move food packages away from door. 

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Bin or shelf in the way? Push bin or shelf back in the correct 
position. 

The doors are difficult to open

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Gaskets dirty or sticky? Clean gaskets and contact surfaces 
with mild soap and warm water. Rinse and dry with soft cloth.

Temperature and Moisture

Temperature is too warm

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New installation? Allow 24 hours following installation for the 
refrigerator to cool completely.

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Door(s) opened often or left open? Allows warm air to enter 
refrigerator. Minimize door openings and keep doors fully 
closed. 

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Large load of food added? Allow several hours for 
refrigerator to return to normal temperature. 

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Controls set correctly for the surrounding conditions? 
Adjust the controls a setting colder. Check temperature in 
24 hours. See “Using the Control(s).”

There is interior moisture buildup

NOTE: Some moisture buildup is normal.

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Humid room? Contributes to moisture buildup.

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Door(s) opened often or left open? Allows humid air to enter 
refrigerator. Minimize door openings and keep doors fully 
closed. 

Electrical Shock Hazard

Plug into a grounded 3 prong outlet.

Do not remove ground prong.

Do not use an adapter.

Do not use an extension cord.

Failure to follow these instructions can result in death, 
fire, or electrical shock.

WARNING

WARNING

Explosion Hazard

Use nonflammable cleaner.

Failure to do so can result in death, explosion, or fire.