KitchenAid KFGD500EBS, User Instruction

18

TROUBLESHOOTING

First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call, 

refer to the warranty page in this manual and scan the code there with your mobile device, or visit 

http://kitchenaid.custhelp.com.

In Canada, visit 

http://kitchenaid.ca.

Contact us by mail with any questions or concerns at the address below:
In the U.S.A.:

KitchenAid Brand Home Appliances

Customer eXperience Center

553 Benson Road

Benton Harbor, MI 49022-2692

In Canada:

KitchenAid Brand Home Appliances

Customer eXperience Centre

200 – 6750 Century Ave.

Mississauga, Ontario L5N 0B7

Please include a daytime phone number in your correspondence.

PROBLEM

POSSIBLE CAUSES AND/OR SOLUTIONS

Nothing will operate

Power supply cord is unplugged – 

Plug into a grounded outlet.

Household fuse is blown, or a circuit breaker is tripped – 

Replace the fuse or reset the circuit 

breaker. If the problem continues, call an electrician.

Main or regulator gas shut-off valve is in the off position – 

See the Installation Instructions.

The range is improperly connected to the gas supply – 

Contact a trained repair specialist or see 

the Installation Instructions.

Surface burners will not

operate

The control knob is not set correctly – 

Push in knob before turning to a setting.

Air in the gas lines – 

If this is the first time the surface burners have been used, turn on any one of 

the surface burner knobs to release air from the gas lines.

Clogged burner ports – 

See the “Sealed Surface Burners” section.

Surface burner flames

are uneven, yellow and/

or noisy

Clogged burner ports – 

See the “Sealed Surface Burners” section.

Burner caps positioned improperly – 

See the “Sealed Surface Burners” section.

Range converted improperly –

 If propane gas is being used, contact a service technician or see the 

“Warranty” section for contact information.

Excessive heat around

cookware on cooktop

Cookware and flame are not matched – 

The cookware should be centered above the burner with 

the bottom sitting level on the grate. The flame should be adjusted so that it does not extend up the 

sides of the pan.

Cooktop cooking results

not what expected

Improper cookware –

 Ideal cookware should have a flat bottom, straight sides, and a well-fitting lid, 

and the material should be of a medium to heavy thickness.

Control knob set to incorrect heat level –

 See the “Cooktop Use” section.

Range is not level –

 Level the range. See the Installation Instructions.

Oven will not operate

Air in the gas lines –

 If this is the first time the oven has been used, turn on any one of the surface 

burner knobs to release air from the gas lines.

Control is locked – 

Press and hold START for 3 seconds to unlock.

Control is in Demo mode –

 See the “Electronic Oven Controls” section. Demo mode is used for 

display models in a showroom.

Electronic oven control set incorrectly –

 See the “Electronic Oven Controls” section.

Electrical Shock Hazard

Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death, 
fire, or electrical shock.

WARNING