17
PROBLEM SOLVER
First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call, refer
to the warranty page in this manual and scan the code there with your mobile device, or visit http://kitchenaid.custhelp.com. In Canada,
visit http://www.kitchenaid.ca.
Contact us by mail with any questions or concerns at the address below:
In the U.S.A.:
KitchenAid Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
In Canada:
KitchenAid Brand Home Appliances
Customer eXperience Centre
200 - 6750 Century Ave.
Mississauga, Ontario L5N 0B7
Please include a daytime phone number in your correspondence.
PROBLEM
POSSIBLE CAUSES AND/OR SOLUTIONS
Nothing will operate
Power supply cord is unplugged - Plug into a grounded 3 prong outlet.
Household fuse is blown or a circuit breaker is tripped - Replace the fuse or reset the circuit breaker.
If the problem continues, call an electrician.
Main or regulator gas shutoff valve is in the off position - See the Installation Instructions.
The range is improperly connected to the gas supply - Contact a trained repair specialist or see the
Installation Instructions.
Surface burners will not
operate
The control knob is not set correctly - Push in knob before turning to a setting.
Air in the gas lines - If this is the first time the surface burners have been used, turn on any one of the
surface burner knobs to release air from the gas lines.
Clogged burner ports - See the “Sealed Surface Burners” section.
Surface burner flames are
uneven, yellow and/or
noisy
Clogged burner ports - See the “Sealed Surface Burners” section.
Burner caps positioned improperly - See the “Sealed Surface Burners” section.
Range converted improperly - If propane gas is being used, contact a service technician or see the
“Warranty” section for contact information.
Excessive heat around
cookware on cooktop
Cookware and flame are not matched - The cookware should be centered above the burner with the
bottom sitting level on the grate. The flame should be adjusted so that it does not extend up the sides of
the pan.
Cooktop cooking results
not what expected
Improper cookware - Ideal cookware should have a flat bottom, straight sides and a well fitting lid, and
the material should be of a medium to heavy thickness.
Control knob set to incorrect heat level - See the “Cooktop Use” section.
Range is not level - Level the range. See the Installation Instructions.
Oven will not operate
Air in the gas lines - If this is the first time the oven has been used, turn on any one of the surface
burner knobs to release air from the gas lines.
Control is locked - Press and hold START for 3 seconds to unlock.
Control is in Demo Mode - See the “Electronic Oven Controls” section. Demo Mode is used for display
models in a showroom.
Electronic oven control set incorrectly - See the “Electronic Oven Controls” section.
Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death,
fire, or electrical shock.
WARNING
