21
TROUBLESHOOTING
First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call,
refer to the warranty page in this manual, or visit
http://www.kitchenaid.com/customer-service
. In Canada, visit
http://www.kitchenaid.ca
.
Contact us by mail with any questions or concerns at the address below:
In the U.S.A.:
KitchenAid Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
In Canada:
KitchenAid Brand Home Appliances
Customer eXperience Centre
200 - 6750 Century Ave.
Mississauga, Ontario L5N 0B7
Please include a daytime phone number in your correspondence.
Problem
Possible Causes and/or Solutions
Nothing will operate
Household fuse is blown or a circuit breaker is tripped:
Replace the fuse or reset the circuit breaker.
If the problem continues, call an electrician.
Appliance was miswired:
See the Installation Instructions.
Cannot connect to
router
New router installed:
Erase the old router information and connect to the new router. Go to “Wi-Fi” in the
Settings menu.
Wi-Fi signal strength low:
Reposition router closer to the appliance. Call the Connected customer service
center to confirm signal strength. See the “Warranty” section for contact information.
Appliance not
connected
Loss of power to router:
Restore power to router.
Remote app isn’t
working and/or
not receiving push
notifications
Router not working:
Ensure router is connected to the internet and the Wi-Fi indicator is on.
Push notifications are disabled:
Ensure that push notifications are enabled on your remote app.
User account not set up:
Set up a user account and register the appliance on the remote app.
Oven will not operate
Electronic oven control set incorrectly:
See the “Settings” section.
Delay Start is set:
See the “Cook Time” section.
Control is locked:
Press and hold the Control Lock icon for 3 seconds to unlock.
Sabbath mode is set:
See the “Sabbath Mode” section.
On double-oven models, one oven is self-cleaning:
When one oven is self-cleaning, the other oven
cannot be set or turned on.
Oven temperature too
high or too low
Oven temperature needs adjustment:
See “Calibrate Oven” in the Settings menu.
Warm air coming from
oven vent
Warm air coming from the oven vent is normal. During a Self-Cleaning cycle, the air stream is increased.
The cooling fan may operate both during an oven’s cycle and after the cycle has ended, causing warm air
to exit from the oven vent.
Display shows
messages
Display shows a letter followed by a number:
Clear the display. If a letter followed by a number reappears,
call for service. See the “Warranty” section.
Display shows “This mode does not use...”:
Disconnect the accessory indicated in the message.
Display shows “Make sure the...”:
Connect the accessory indicated in the message. You should hear a
tone when the attachment or temperature probe is connected.
Fan runs during Bake
function
It is normal for the convection fan and element to operate during Bake mode to enhance performance and
heat distribution.
Long preheat times
Not all cycles require preheating. See cycle instructions for preheat recommendations. Most cycles preheat
to 350°F (177°C) in 12 to 17 minutes. Higher temperatures will take more time. Removing unused oven racks
prior to preheating can help reduce preheat time.
Self-Cleaning cycle will
not operate
The oven door is open:
Close the oven door all the way.
Function has been set incorrectly:
See the “Self-Cleaning Cycle” section.
A delayed Self-Cleaning cycle has been set:
See the “Self-Cleaning Cycle” section.
A Delay Start has been set:
See the “Cook Time” section.
On double-oven models, one oven is self-cleaning:
When one oven is self-cleaning, the other oven
cannot be set or turned on.
