9
Troubleshooting
First try the solutions suggested here or visit our website and reference FAQs (Frequently Asked Questions)
to possibly avoid the cost of a service call.
In the U.S.A., www.kitchenaid.com In Canada, www.kitchenaid.ca
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Dishwasher does not run
If the Start/Resume light is blinking, push Start/Resume and
close the door within 3 seconds.
Be sure the door is closed and latched.
Be sure you have selected a cycle. (See “Cycles and Options
Descriptions.”)
Be sure there is power to the dishwasher. A circuit breaker or
fuse may have tripped.
It is normal for the dishwasher to repeatedly pause several
times during a cycle.
If lights other than Start/Resume blink and the unit will not run,
you will need to call for service.
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Detergent remains in the dispenser or tablet is on the
bottom of tub
Check for dishwater such as cookie sheets, cutting boards, or
large containers, etc., that may be blocking the detergent
dispenser from opening properly.
Be sure your detergent is fresh and lump free.
Be sure the cycle has completed (green light is on). If it has not
completed, you will need to resume the cycle by pressing Start/
Resume and closing the door within 3 seconds.
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Cycles run too long
Try 1 hour wash.
To use less water and reduce energy consumption you will
encounter cycles that typically run for up to 3 hours.
A water heater setting of 120°F (49°C) is best, the dishwasher
will delay longer while heating cooler water.
Options such as; Hi-Temp Scrub and ProScrub
®
will add time
to the cycle. Heated Dry adds
¹⁄₂
hour.
Run the hot water at a faucet close to the dishwasher before
starting the cycle.
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Dishwasher not drying
Use of Rinse Aid along with the Heated Dry needed for proper
drying.
Proper loading of items can affect drying. (See specific loading
instructions within this guide.)
Plastic and items with nonstick surfaces are difficult to dry
because they have a porous surface which tends to collect
water droplets. Towel drying may be necessary.
Glasses and cups with concave bottoms hold water. This water
may spill onto other items when unloading.
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Unload the bottom rack first.
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Locate these items on the more slanted side of the rack for
improved results.
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Will not fill
Be sure the water is turned on to the dishwasher.
Check that the float is free from obstructions. (See Dishwasher
Features.”)
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Water remains in the tub/will not drain
Be sure the cycle has completed (the green light is on). If it has
not, you will need to resume the cycle by pressing Start/
Resume and closing the door within 3 seconds.
If dishwasher is connected to a food waste disposer, be sure
the knockout plug has been removed from the disposer inlet.
Check for kinks in the drain hose.
Check for food obstructions in the drain or disposer.
Check your house fuse or circuit breaker.
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Condensation on the kitchen counter (built-in models)
Is the dishwasher aligned with the countertop?
Moisture from the vent in the dishwasher console can form on
the counter. Refer to the Installation Instructions for more
information.
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Hard Water (white residue on the dishwasher interior or
glassware)
Extremely hard water mineral deposits can cause damage to
your dishwasher and make it difficult to achieve good cleaning.
A water softener is strongly recommended if your hardness is
15 grains or more. If a water softener is not installed, the
following steps may help.
■
Use a commercial cleaner (such as “Jet Dry Dishwasher
Cleaner”) once per month.
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Always use a rinse aid.
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Always use a high-quality, fresh detergent.
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Use a detergent booster (such as “Glass Magic”).
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Odors
If the dishwasher is not used daily, you can run a rinse cycle
with the partial load daily until a full load is ready to run.
Run a vinegar rinse through the dishwasher by putting 2 cups
of white vinegar in an upright glass measuring cup in the lower
rack. Run a normal cycle with the Heated Dry option turned off.
Do not use detergent.
The dishwasher may not be draining properly, see “Water
remains in the tub/will not drain” in “Troubleshooting.”
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Noisy
Surging sounds can occur periodically throughout the cycle
while the dishwasher is draining.
Be sure the filters are properly installed.
Normal water vale hissing may be heard periodically.
A thumping sound may be heard if items extend beyond the
racks and interfere with the wash arms. Readjust the dishware
and resume the cycle.
A normal snap sound may be heard when the detergent
dispenser opens during the cycle and when the door is opened
at the end of the cycle.
Proper installation will affect noise levels.
