KitchenAid KUIC18PNTS, Use And Care Manual

12

TROUBLESHOOTING

Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.

Ice Maker Operation

Your ice maker will not operate

■

Is the power cord plugged in? Plug into a grounded 3 prong 
outlet.

■

Is the control set to ON? Be sure that the control is set to 
ON.

■

Has a household fuse blown, or has a circuit breaker 
tripped? Replace the fuse or reset the circuit breaker. If the 
problem continues, call an electrician.

■

Is the room temperature cooler than normal? Room 
temperature must be above 55°F (13°C). Otherwise, bin 
thermostat may sense cold room temperature and shut off 
even though the bin is not full of ice. The ice maker may not 
restart once it does shut off.

■

Does the green light come on when the Clean button is 
pushed? The ice maker is receiving power but may need 
cleaning. See “Cleaning.”

■

Does the ice maker have a drain pump? If there was a large 
amount of water added to the ice maker, wait a few minutes 
for the drain pump to clear. If there is still water in the bin, 
check to see whether the drain hose is kinked.

Ice maker seems noisy

■

Is water being circulated through the ice maker? This is 
normal operation. Water is added once per ice-making cycle.

■

Is the water in the reservoir overflowing? This is normal. 
This overflow helps to purge minerals that were removed from 
the water during the ice making process. 

■

Is there a “whooshing” sound? Check the following things:

■

Make sure that the water supply is hooked up and turned 
on.

■

Make sure that the drain cap is tight and the water drain 
pan pump is securely attached to the water pan.

■

Is there ice between the evaporator plate and the cutting 
grid? Check that the ice maker is level. See “Leveling.” If the 
ice maker is level, and the problem persists, run a cleaning 
cycle. See “Cleaning.” 

Ice Production

Ice maker runs but produces no ice

■

Is the control set to ON? Be sure that the control is set to 
ON.

■

Is the water supply connected? Make sure the water supply 
is properly connected and turned on.

■

Is the drain cap securely in place? If the drain cap is loose, 
water will empty from the water pan, and you will have either 
thin ice or no ice. Tighten the drain cap.   

■

Is there debris in the drain tube? Clean the drain tube.

■

Is there a kink in the drain line? Be sure that there are no 
kinks in the line. 

■

Is the service light flashing on and off continually? Call for 
service.

Electrical Shock Hazard

Plug into a grounded 3 prong outlet.

Do not remove ground prong.

Do not use an adapter.

Do not use an extension cord.

Failure to follow these instructions can result in death, 
fire, or electrical shock.

WARNING