KitchenAid KUIC18PNTS, Use And Care Manual

13

Ice maker runs but produces very little ice

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Is the room temperature hotter than normal? Room 
temperatures of more than 90°F (32°C) will normally reduce 
ice production.

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Is the condenser dirty? Dirt or lint may be blocking the 
airflow through the condenser. See “Condenser” in the 
“Cleaning” section.

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Is there scale buildup in the ice maker? If there is white 
scale buildup in the ice maker’s water or freezing system, you 
should clean the ice maker. See “Interior Components” in the 
“Cleaning” section.

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Is the drain cap securely in place? If the drain cap is loose, 
water will empty from the water pan, and you will have either 
thin ice or no ice. Tighten the drain cap if it is loose. 

Grid is not cutting ice sheets

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Is the cutter grid securely in place? Check the cutter grid 
harness plug to make sure the connection is intact. See 
“Interior Components” section of “Cleaning” for instructions 
on cutter grid removal.

Ice Quality

Off taste, odor or gray color in the ice

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Is there unusually high mineral content in the water 
supply? The water may need to be filtered or treated.

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Is there mineral scale buildup? Clean your ice maker. See 
“Ice Maker System” in the “Cleaning” section. 

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Are there food items stored in the ice bin? Do not store any 
foods in the ice bin.

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Were all the packaging materials removed? Make sure that 
all packaging materials were removed at the time of 
installation. 

Thin, soft or clumps of ice

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Is there unusually high mineral content in the water 
supply? The water may need to be filtered or treated.

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Is there mineral scale buildup? Clean your ice maker. See 
“Ice Maker System” in the “Cleaning” section. 

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Are there clumps of ice in the bin? If ice is not used 
regularly it will melt and form clumps. Break the clumps with 
the ice scoop provided. 

Plumbing Problems

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Is the drain hose aligned over the drain? Move the ice 
maker to align the drain. See “Connect Water Supply.”

NOTE: Service technicians cannot repair plumbing problems 
outside of the ice maker. Call a licensed, qualified plumber.

WARNING

Electrical Shock Hazard

Disconnect power before servicing.

Replace all parts and panels before operating.

Failure to do so can result in death or electrical shock.

WARNING

Excessive Weight Hazard

Use two or more people to move and install ice maker.

Failure to do so can result in back or other injury.