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If you reside in the United States and your Whirlpool Countertop Microwave should cease to operate within the first year of 
ownership:

1. Call our Customer eXperience Center at 1-800-253-1301 (toll-free). 

2. Give the consultant your model, serial number and shipping address.

3. The consultant will advise whether the microwave qualifies for repair or replacement. 

4. In the event of repair, you may be directed to forward the product to a Whirlpool designated service center. You are responsible for 

insurance and freight to the designated service center. Please include your name and address on a piece of paper, along with a 
copy of the proof of purchase (register receipt, charge slip, etc.). The microwave should be properly packaged to avoid damage in 
transit as we will not be responsible for any such damage.

5. Whirlpool will return the repaired unit or, at our option, an identical or comparable microwave to your door free of charge.

DISCLAIMER OF IMPLIED WARRANTIES

IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR IMPLIED WARRANTY OF FITNESS FOR 
A PARTICULAR PURPOSE, ARE LIMITED TO ONE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW. Some states and provinces 
do not allow limitations on the duration of implied warranties of merchantability or fitness, so this limitation may not apply to you. This 
warranty gives you specific legal rights, and you also may have other rights that vary from state to state or province to province.

 

LIMITATION OF REMEDIES; EXCLUSION OF INCIDENTAL AND CONSEQUENTIAL DAMAGES

YOUR SOLE AND EXCLUSIVE REMEDY UNDER THE LIMITED WARRANTY SHALL BE PRODUCT REPAIR OR REPLACEMENT AT 
OUR DISCRETION AS PROVIDED HEREIN. WHIRLPOOL SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. 
Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages, so these limitations may not 
apply to you. This warranty gives you specific legal rights, and you also may have other rights that vary from state to state or province 
to province. 

 

Outside the 50 United States and Canada, this warranty does not apply. Contact your authorized Whirlpool dealer to determine if 
another warranty applies. 

If you need service, first see the “Troubleshooting” section of the Use & Care Guide. Additional help can be found by checking the 
“Assistance or Service” section or by calling Whirlpool. In the U.S.A call 1-800-253-1301. In Canada call 1-800-807-6777

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Keep this book and your sales slip together for future 
reference. You must provide proof of purchase or installation 
date for in-warranty service.

Write down the following information about your major appliance 
to better help you obtain assistance or service if you ever need it. 
You will need to know your complete model number and serial 
number. You can find this information on the model and serial 
number label located on the product.

Dealer name____________________________________________________

Address ________________________________________________________

Phone number __________________________________________________

Model number __________________________________________________

Serial number __________________________________________________

Purchase date __________________________________________________

W10497768A
SP W10497770A

© 2012 Whirlpool Corporation.
All rights reserved.

261800310796

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Printed in China

Summary of Contents for UMC5165AS

Page 1: ...OVEN Use CareGuide For questions about features operation performance parts accessories or service call 1 800 253 1301 or visit our brand website at www whirlpool com Table of Contents 2 Model UMC5165 W10497768A ...

Page 2: ...ck 7 Kitchen Timer 7 Control Lock 7 MICROWAVE OVEN USE 8 Food Characteristics 8 Cooking Guidelines 8 Cookware and Dinnerware 9 Aluminum Foil and Metal 9 Microwave Cooking Power 9 Manual Cooking 10 Cooking in Stages 10 Favorite 10 Sensor Cooking 10 Quick Touch Menu sensor and non sensor 11 Weight Defrost Timed Defrost 12 MICROWAVE OVEN CARE 13 General Cleaning 13 TROUBLESHOOTING 13 ASSISTANCE OR SE...

Page 3: ...sealed containers for example closed glass jars are able to explode and should not be heated in the microwave oven Use the microwave oven only for its intended use as described in the manual Do not use corrosive chemicals or vapors in the microwave oven This type of oven is specifically designed to heat cook or dry food It is not designed for industrial or laboratory use As with any appliance clos...

Page 4: ...moving the container Use extreme care when inserting a spoon or other utensil into the container Do not mount over a sink Do not store anything directly on top of the microwave oven when the microwave oven is in operation PRECAUTIONS TO AVOID POSSIBLE EXPOSURE TO EXCESSIVE MICROWAVE ENERGY a Do not attempt to operate this oven with the door open since open door operation can result in harmful expo...

Page 5: ...a sensitive thermal device may automatically turn the microwave oven off The microwave oven should work properly once it has cooled ElectricalRequirements Observe all governing codes and ordinances Required A 120 volt 60 Hz AC only 15 or 20 amp electrical supply with a fuse or circuit breaker Recommended A time delay fuse or time delay circuit breaker A separate circuit serving only this microwave...

Page 6: ...o reorder any of the parts To Install 1 Place the support on the microwave oven cavity bottom 2 Place the turntable on the support Fit the raised curved wedges in the center of the turntable bottom between the three spokes of the hub The rollers on the support should fit inside the turntable bottom ridge MICROWAVE OVEN CONTROL A Door handle on models without push button open B Window C Cooking gui...

Page 7: ...sume the cycle The OFF CANCEL control is also used to lock and unlock the control panel See Control Lock Tones Tones are audible signals that cannot be turned off These tones indicate the following One tone Valid entry Control lock activated or deactivated Two tones End of stage in multistage cooking Invalid entry Three tones End of Timer countdown Five tones End of cycle Clock This is a standard ...

Page 8: ...more evenly than irregularly shaped food Starting Temperature Room temperature foods will heat faster than refrigerated foods and refrigerated foods will heat faster than frozen foods Composition and Density Foods high in fat and sugar will reach a higher temperature and will heat faster than other foods Heavy dense foods such as meat and potatoes require a longer cook time than the same size of a...

Page 9: ... cooking depending on the power level of the cycle To see the exact power level during a cooking cycle touch POWER LEVEL The display will briefly show the current power level then will return to the cooking countdown Use the following chart as a general guide for the suggested cooking power of specific foods MATERIAL RECOMMENDATIONS Aluminum Foil Metal See Aluminum Foil and Metal section Browning ...

Page 10: ...rams Each Favorite may have 1 or 2 stages see Cooking in Stages section In the event of a power failure the saved Favorites will have to be reprogrammed To Set FAVORITE 1 Touch FAVORITE 1 will appear in the display Touch FAVORITE repeatedly to scroll through 2 and 3 until the desired Favorite program number is displayed 2 Touch COOK TIME then enter the cook time 3 Touch POWER LEVEL then enter the ...

Page 11: ... pop unpopped kernels Use fresh bags of popcorn for optimal results Cooking results may vary by brand and fat content For bag sizes not listed in this section follow directions on the package NOTE During Popcorn function as with all microwave cooking functions the microwave oven should be attended at all times Listen for popping to slow to 1 pop every 1 or 2 seconds then stop the cycle PIZZA REHEA...

Page 12: ...cessary by opening the door Close the door and touch START ENTER to resume the cycle When the cycle ends End will appear in the display and the end of cycle tones will sound 5 Touch OFF CANCEL or open the door to clear the display Timed Defrost Timed Defrost does not have a preset program but uses only 30 PL3 cooking power To Use Timed Defrost 1 Place food uncovered on the turntable and close the ...

Page 13: ...some models To avoid damage to microwave oven door and exterior do not use soap filled scouring pads abrasive cleaners steel wool pads gritty washcloths or some paper towels Rub in direction of grain Stainless Steel Cleaner and Polish not included See Assistance or Service section to order Liquid detergent or all purpose cleaner Rinse with clean water and dry with soft lint free cloth Vinegar for ...

Page 14: ...r and sealing surfaces clean Make sure these areas are clean Is the cordless phone frequency 2 4 GHz Some 2 4 GHz based cordless phones and home wireless networks may experience static or noise while the microwave oven is on Use a corded phone or a different frequency cordless phone or avoid using these items during microwave oven operation ASSISTANCE OR SERVICE Before calling for assistance or se...

Page 15: ...ircuit breakers or to correct house wiring or plumbing 2 Service calls to repair or replace light bulbs Consumable parts are excluded from warranty coverage 3 In home service Your microwave must be shipped to a Whirlpool designated service company 4 Repairs or replacement when your microwave is used for other than normal single family household use or when it is used in a manner contrary to publis...

Page 16: ...RANTY SHALL BE PRODUCT REPAIR OR REPLACEMENT AT OUR DISCRETION AS PROVIDED HEREIN WHIRLPOOL SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages so these limitations may not apply to you This warranty gives you specific legal rights and you also may have other rights that vary from stat...

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