KLAUWE SPARE PARTS:
Some parts need to be replaced regularly because of
normal wear and tear – such as corrosion, discoloration,
deformation, etc. and exposure to weather, wind, fire and/
or intense heat. This is also true for the KLAUWE. You can
easily order spare parts. Identify and name the part and
then contact KLAUWE at customer@klauwe.com. We are
glad to help you take good care of your KLAUWE. We will
then make sure that you receive your ordered parts at the
location of your choice. You can order parts that are covered
by warranty and parts that are not covered by warranty.
KLAUWE WARRANTY:
A. Covered:
A warranty of one (1) year from the date of purchase applies
to production defects. This warranty consists of repair or
full replacement of the faulty product in case of production
defects. KLAUWE chooses whether repair or replacement
applies. Klauwe offers this warranty on condition that:
You have used and maintained your KLAUWE in
compliance with this user manual. Damage as a result
of misuse, incorrect use, uses other than the intended
use, or faulty maintenance is not considered to be a
production defect.
You can provide proof of purchase of your KLAUWE to
Klauwe.
The quality-control department of Klauwe will always
check whether the parts are faulty and whether the
defect occurred during normal and correct use and
correct maintenance of the product.
If you do not comply with one of these conditions, you
cannot claim this one (1) year warranty.
B. Not covered:
Of course we should also point out that there are matters
and situations that do not fall within the scope of the
warranty and are therefore not covered by the warranty,
namely:
The warranty applies to the outer cover (drum) of
the KLAUWE with accessories, but not to dents and
scratches and only during normal use.
The drum of the KLAUWE is an industrial product and
in principle only meant for industrial use. Klauwe is not
responsible for minor damage (such as scratches and
dents) to the handle that occurred during the production
process and/or transport and/or the use of the available
sealing ring.
The power coating (paint) of the KLAUWE is a special
coating and can be considered to be durable. However,
the powder coating on the handle is not covered by
warranty.
Warranty coverage is not granted when buyer uses the
drum for uses other than the intended use (such as
using it as a water barrel, for example).
Damage as a result of misuse, incorrect use, injudicious
use, uses other than the intended use (such as using
your KLAUWE as a water barrel, for example) or
incorrect maintenance is, as mentioned, not considered
to be a production defect.
The warranty of your KLAUWE also does not apply
when you have modified or tried to modify the KLAUWE
without written permission by Klauwe.
Normal wear and tear of the KLAUWE (corrosion,
deformation, discoloration, etc.) of parts. These parts
should be replaced regularly.
Visual irregularities inherent to the production process
of Klauwe. These irregularities are not considered to be
production defects.
All damage caused by faulty maintenance, incorrect
storage, incorrect usage or modifications to pre-
assembled parts.
When you have repaired and/or treated your KLAUWE
yourself or you have had your KLAUWE repaired and/or
treated by a third party.
The KLAUWE has been exposed to abnormal
circumstances or has otherwise been treated incorrectly
or contrary to the instructions provided by Klauwe and/or
the instructions given in the user manual.
All damage caused by misuse of your KLAUWE (not
used in accordance with the instructions as mentioned in
the user manual and/or used for commercial purposes).
Rust or discolouration as a result of external influences,
use of aggressive cleaning agents, exposure to chlorine,
UV radiation, etc. This damage is not considered to be a
production defect. The KLAUWE likes to be and stay dry.
Therefore, we ask you to always keep the KLAUWE as
dry as possible.
Note: To keep the KLAUWE dry, you can use the “Dry
KLAUWE”. This is a water-resistant protective cover, but
is exclusively meant for protection and NOT to keep out
humidity. Do not leave your KLAUWE outside in the rain, but
store it in a dry and well-ventilated place. Place the KLAUWE
inside a shed when you are not using it. Your KLAUWE is
worth it.
This user manual can also be downloaded from our website:
www.klauwe.com.
Now that we have shared our useful instruction tips and
our strict rules with you, it is time for the real KLAUWE
Experience. This is what makes the KLAUWE so unique,
cool and awesome. In the next part of this user manual,
we are going to tell you how to get the most out of your
KLAUWE.
Team KLAUWE,
the bbq & smoking drum
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