49
SOFT 80, SOFT 100 PELLET-BURNING STOVE
EN - Rev. 1.0
STANDARD WARRANTY CONDITIONS
1. General information
This standard warranty (“Klover Warranty”) is issued by Klover S.r.l., San Bonifacio, Via A. Volta no. 8, for the products
shown on the website
www.klover.it
(the “Products”). The Klover Warranty does not affect the rights provided for by
European directive 99/44/EC or by Italian legislative decree no. 206/2005 “Consumer Code”, where applicable.
The Klover Warranty is limited to Italy. Klover S.r.l. invites Consumers not based in Italy to contact the dealer from which
they bought the Product, to obtain the current warranty conditions.
2. Activation of Warranty
The Klover Warranty must be activated within 60 days from the date of purchase on the website
www.klover.it
, under the
“Register your warranty”
section. Enter the requested data and attach the delivery note or other tax document proving the
purchase (e.g. receipt).
Alternatively, the warranty certificate, which can be found in each Product pack (hereinafter the “Warranty Certificate”),
must be sent to Klover S.r.l. within the same 60-day term from the date of purchase, by following the instructions on the
certificate.
When registering or sending the guarantee, please ensure that the customer’s copy of the Warranty Certificate is retained.
It must be duly completed and signed by the Consumer and by the installer, together with the delivery note or other fiscally
valid document proving the purchase, in order for the Klover Warranty to be valid.
3. Two-year Klover Warranty
The Klover Warranty covers the free repair of the Product and all its constituent parts found to be defective at origin, due
to defects that Klover S.r.l. ascertains to be exclusively ascribable to the manufacturer. If the Product cannot be repaired
in any way, it will be replaced. In both cases, there will be no change to the date of expiry of the warranty terms valid when
the Product was purchased.
The Klover Warranty offers all the advantages of a service guaranteed directly by Klover S.r.l. through its network of
authorised technical assistance centres (hereinafter “TAC”) in Italy. The list can be found on the website
www.klover.it.
The Klover Warranty will remain valid for 2 years from the date of purchase of the Product, if proven by a delivery note or
other fiscally valid document (e.g. receipt), stating the name of the seller, the product purchased and the date of purchase.
The Product’s components replaced “out of warranty” by the authorised TAC at the Consumer’s expense after the two-
year warranty period has expired will be guaranteed by Klover S.r.l. for 1 year from the date of replacement, excluding the
relevant intervention, labour and ancillary costs.
4. Five-year Klover Warranty
If the initial start-up service is provided by an authorised TAC within 3 months from the date of purchase, the Consumer
will be entitled to the Klover Warranty on the “boiler body” for a period of 5 years from the date of purchase.
The cost of the initial start-up service is borne by the Consumer.
This Klover Warranty is valid provided that the periodic maintenance is carried out by the local TAC specified in the user
manual (for example, to preserve the boiler bodies with Safe Top, the Long Life protection must be used annually).
The initial start-up report, duly filled in and signed, must be stored carefully to ensure the validity of the Klover Warranty.
5. Complaints and Assistance
As envisaged in (Italian) Legislative Decree no. 24/2002, complaints should be submitted to the retailer through which the
Product was purchased.
Once the retailer has checked that the Klover Warranty is in force and has not been invalidated, it will contact the local
TAC to agree on the terms of intervention and to eliminate the reported fault. If the Consumer contacts the TAC directly,
the assistance centre must immediately inform the retailer from which the Product was purchased.
If, while inspecting the Product, the TAC finds that the reported defect is not among those covered by the Warranty, the
call-out and any works completed will be borne by the Consumer.
In order to improve the service and reduce the intervention times, the Consumers must provide the data of the relevant
Product. In particular, the following information should be provided: • Warranty Certificate number • the name, model and
serial number of the Product • the date of purchase • the reported defect.
Klover S.r.l. will not be held liable for any delays in carrying out repairs on the Product or replacing it.
6. Disclaimer
Klover Products must undergo functional testing before any related masonry works are carried out (for example before
tiling, installation of pilasters or painting of the walls). Klover S.r.l. shall not be liable for any costs incurred as a result of
