IF SERVICE IS REQUIRED:
If the product does not perform as warranted, call Knox Video Technologies at 301-840-5805 for
available service options. If it is necessary to return an item to Knox Video Technologies obtain a
Return Authorization, RA, number prior to returning the product. When returning the product, the
defective product should be securely packaged in original boxes and insured for shipment. Place
the RA number on the outside and inside of the package. Include a description of the problem
with the product. Owner agrees to insure and accept all liability for loss of or damage to this
product.
YOU MUST CALL TECHNICAL SUPPORT AT 301-840-5805 FOR A RETURN
AUTHORIZATION NUMBER (RMA) AND “SHIP-TO” ADDRESS BEFORE SHIPPING
ANY PRODUCT TO KNOX VIDEO TECHNOLOGIES.