21
CARE AND MAINTENANCE
WARNING
Always remove battery when servicing or transporting the mower.
TROUBLESHOOTING
If you still have questions or an unresolved issue after going through this troubleshooting guide,
please call our customer service department at 1-866-456-8934, 9 a.m. - 5 p.m., EST, Monday -
Friday.
PROBLEM
POSSIBLE CAUSE
CORRECTIVE ACTION
The mower does
not start.
1. The battery is not charged.
2. The switch is defective.
3. Grass jammed at blade.
4. The battery is not inserted all the
way in the mower.
4a. Battery may need replacement.
1. Charge the battery.
2. Replace the switch (Call 1-866-
456-8934).
3. Remove battery check under deck
for jams.
4. Insert the battery until it clicks.
4a. Call 1-866-456-8934.
The mower cuts
the grass unevenly.
1. The lawn is rough or uneven.
2. The cutting height is not set properly.
1. Check the mowing area.
2. Move the wheels to a higher set-
ting.
The mower does
not mulch properly.
1. Wet grass clippings are sticking to
the underside of the deck.
2. The mulching plug is missing.
1. Wait until the grass dries before
mowing.
2. Install the mulching plug.
The mower is hard
to push.
1. The grass is too tall, or the cutting
height is too low.
2. The rear of the mower housing and
the blade are dragging in thick grass.
1. Raise the cutting height.
2. Empty the grass clippings from the
grass catcher bag.
The mower vibrates
at higher speed.
1. The motor shaft is bent.
2. The blade is unbalanced.
1. Stop the motor, disconnect the
mower from the power source,
and inspect it for damage. Repair
the mower before restarting. If the
vibration persists, call 1-866-456-
8934.
2. Call 1-866-456-8934.
Mower turns off
during mowing.
1. The battery is not charged.
2. Grass or debris is jammed between
the blade and deck.
3. Cutting height is set too low.
1. Charge the battery.
2. Remove battery; check under deck
for jams.
3. Increase the cutting height.
