4-2
Troubleshooting
Resolving Operator Panel Error Messages
Refer to the following table to resolve errors reported on the
operator panel. If the error persists, contact Service and Support.
7015
Photo Printer
Error Message Description or Cause
Possible Solution
Paper Empty
The paper is empty or is not installed
correctly.
Load (or reload) the paper (see
page 1-14
).
Ribbon Empty
The photo ribbon is empty, is not loaded,
or is stuck to the paper.
Load (or reload) the photo ribbon (see
page 1-5
).
Incorrect Ribbon
The printer could not read the bar code on
the photo ribbon or the wrong size is
installed.
Check that the photo ribbon has a bar
code and/or replace it with the correct
size (see
page 1-5
).
Cover Open
The top cover is open.
Make sure the top cover is securely
closed.
Paper Cover
Open
The paper cover is open.
Make sure the paper cover is securely
closed.
BackP Cover
Open
The backprinter cover is open.
Make sure the backprinter cover is
securely closed.
Paper Jam XX
The paper is jammed.
Clear the paper jam (see
page 4-3
) then
reload the paper. If the error persists, turn
the printer off then on again.
Sensor Error XX
The printer has a specific problem that
may require service.
Turn the printer off. After 10 or more
seconds, turn on the printer. If, after
warming up, the error persists, contact
Service and Support. Have available:
• Error code number (XX.YY.ZZ).
• Printer model number and serial
number (shown on the printer data
plate).
Mecha Error XX
Control Error XX
Initializing
The printer is preparing to print.
Wait for printing to start.
Cooling
The printer is too hot to print.
Wait for the printer to complete cooling.
Ready Loading
The printer is preparing to load paper.
No action is necessary.
Summary of Contents for Apex 7015
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