32
www.kodak.com/go/support
Troubleshooting
Camera/computer communications
LCD screen messages
If...
Try one or more of the following
The computer does
not communicate
with the camera.
■
Visit
www.kodak.com/go/c610support
.
■
Turn on the camera (see
page 2
).
■
Install new batteries (see
page 1
) or charge rechargeable batteries.
■
Connect the USB cable to camera and computer port (see
page 27
).
■
Install the software (see
page 26
).
■
Disconnect the USB cable. Close all software applications. Re-install
the software (see
page 26
).
■
Disconnect camera from the computer. Close all software applications,
reconnect camera.
Cannot transfer
pictures.
(The Add New
Hardware Wizard
cannot locate
drivers.)
■
Disconnect the USB cable. Close all open applications. Re-install the
software (see
page 26
).
■
Disconnect the USB cable. Close all software applications. Re-install
the software (see
page 26
).
If...
Try one or more of the following
Memory card
requires
formatting
■
Insert a new card (see
page 3
) or format the card (
see page 21
).
Caution: Formatting a card deletes all pictures and videos,
including protected files.
Memory card
cannot be read
(Please format
memory card or
insert another
memory card)