42
www.kodak.com/go/support
Troubleshooting
Camera/computer communications
Camera does not
recognize
SD/MMC card.
■
Purchase a certified SD/MMC card.
■
Reformat the card (
see page 26
).
Caution: Formatting a card deletes all pictures and videos,
including protected files.
■
Insert a card into the slot, then push to seat (see
page 3
).
Camera freezes up
when a card is
inserted or
removed.
■
Turn the camera off, then back on. Make sure the camera is turned off
before inserting or removing a card.
Memory card full.
■
Insert a new card (see
page 3
), transfer pictures to the computer (see
page 36
), or delete pictures (see
page 14
).
Memory card and
internal memory
full.
■
Transfer pictures to the computer (see
page 36
), then format the card
or internal memory (
see page 26
).
Caution: Formatting a card deletes all pictures and videos,
including protected files.
If...
Try one or more of the following
The computer does
not communicate
with the camera.
■
Visit
www.kodak.com/go/c613support
.
■
Turn on the camera (see
page 2
).
■
Install new batteries (see
page 1
) or charge rechargeable batteries.
■
Connect the USB cable to camera and computer port (see
page 36
).
■
Install the software (see
page 35
).
■
Disconnect the USB cable. Close all software applications. Re-install
the software (see
page 35
).
■
Disconnect camera from the computer. Close all software applications,
reconnect camera.
If...
Try one or more of the following
