November 2014
5-1
5
Troubleshooting
Problem
Description or Cause
Possible Solution
Sections of the image are not printed. • Platen roller is dirty.
• Pinch roller is dirty.
1. Clean the platen roller
(see
).
2. Clean the pinch roller
(see
).
Paper surface is scratched.
• Thermal print head is
dirty.
• Debris in the paper path.
1. Clean the thermal print
head (see
2. Clear any debris from the
paper path (see
Prints have horizontal streaks.
• Thermal print head is
dirty.
• Peel roller is dirty.
• Platen roller is dirty.
• Pinch roller is dirty.
1. Clean the thermal print
head, including the peel
rollers (see
).
2. Clean the platen roller
(see
).
3. Clean the pinch roller
(see
).
Prints have vertical streaks.
Thermal print head is dirty.
Clean the thermal print head
(see
Prints have streaks made up of small
dots.
Platen roller is dirty.
Clean the platen roller
(see
).
Summary of Contents for D4600
Page 1: ...November 2014 D4600 Duplex Photo Printer User s Guide ...
Page 34: ......
Page 52: ...5 14 November 2014 Troubleshooting 9 Close the top door 10 Close the front of the printer ...
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Page 57: ...Safety and Regulatory Information November 2014 A 3 CAUTION SHOCK HAZARD DO NOT OPEN ...
Page 60: ......