DIAGNOSTICS
Troubleshooting
30JUL07
8F2919
Page
304 of 326
Section 3: Troubleshooting
System Problems
Description
Cause
Action
Cannot connect SERVICE
LAPTOP with SERVICE
TOOL
1.
SECURE LINK CLIENT
SOFTWARE problem.
2.
Wrong type of network
CABLE.
1.
Check the CERTIFICATE end
date.
2.
Use a CROSSOVER CABLE.
Continual film jams in the
same area of the
IMAGER
Electrical or mechanical
failure. An Error Code will
display on the LOCAL
PANEL.
1.
Use the SERVICE TOOL to
check electrical components in
area of jam.
2.
Cycle the transport and check
for mechanical problems.
“Failed” message
displayed on LOCAL
PANEL
1.
Hardware configuration
not correct.
2.
Internal communications
error.
1.
Use the SERVICE TOOL to
check the installed hardware
configuration.
2.
Power cycle the IMAGER.
IMAGER will not boot up
1.
CompactFlash
CARD
not installed.
2.
1.
Check that the
CompactFlash
CARD is installed and seated.
2.
LOCAL PANEL not
operational
Hardware or software
problem.
1.
Check that the CONNECTOR
to the DRE is seated.
2.
Use the POWER SWITCH in
the lower right front of the
IMAGER to cycle power.
3.
Re-ghost the IMAGER (see
ADJUSTMENTS AND
REPLACEMENTS,