Kodak I1120 - Document Scanner, User Manual

A-61602   February 2009

B-3

On-site service

For the selected 

Kodak

 Scanner, and after the Response Center verifies a hardware problem, a service call will be opened and 

logged. An Kodak Field Engineer will be dispatched to the product location to perform repair service if the product is located 
within the contiguous forty-eight (48) United States, in certain areas of Alaska and Hawaii, and if there are no security, safety or 
physical requirements that would restrict the Field Engineer’s access to the scanner. For additional information on service 
areas, please visit our website at: www.Kodak.com/go/docimaging. On-Site Service will be provided between the hours of 8 
a.m. and 5 p.m. local time, Monday through Friday (excluding Kodak holidays).

AUR

AUR may be one of the easiest and most comprehensive service offerings in the industry. In the unlikely event of a product 
defect, for eligible purchasers of certain 

Kodak

 Scanners, Kodak will replace that product within two business days.

The AUR provides advance replacement on specific failed or broken 

Kodak

 Scanner. To be eligible to take advantage of the 

AUR, the eligible purchaser must obtain an RMA number, sign an Advance Replacement Agreement and provide a credit card 
deposit to secure the replacement product. The RMA number should be kept in the event that the status of the replacement 
product needs to be checked. The eligible purchaser will be asked for the address where the replacement product is to be 
shipped. The eligible purchaser will also be faxed packing and shipping instructions for the malfunctioning product. The eligible 
purchaser will then receive a replacement product within 2 business days after the service call initiation and Kodak’s receipt of 
the signed agreement. The malfunctioning product must be received by Kodak within ten (10) days of the end user’s receipt of 
the replacement product or the end user’s credit card will be charged the list price of the replacement product. Shipment of 
replacement Imaging Product will be made at Kodak’s expense and choice of freight carrier. Shipments not made under 
Kodak’s directions and choice of freight carrier may void the Limited Warranty.

Before the product is returned to Kodak, be sure to remove all options and accessories (which include power cord, 
documentation, etc.) that are not covered by the Limited Warranty. The box and packaging in which the replacement product 
was shipped must be used to return the malfunctioning product. If the malfunctioning product is not returned in the box and 
packaging in which the replacement product was shipped the Limited Warranty may be voided. The Return Material 
Authorization Number (“RMA”) must be clearly marked on the outside of the box to ensure proper receipt and credit of the 
defective product.

Depot service

If the 

Kodak

 Scanner is not eligible for Advance Exchange or On-Site Service, an eligible purchaser may utilize our Depot 

Repair Service. The eligible purchaser will be instructed to ship the product to the nearest authorized Depot Repair Center. 
Product must be shipped at the eligible purchaser’s risk and expense to the repair center. Before the product is returned to the 
repair center, be sure to remove all options and accessories (which include power cord, documentation, etc.) not covered by the 
Limited Warranty. All products should be returned to Kodak in the original shipping container, or in a recommended packing 
box. The 

Kodak

 Scanner must have the shipping restraint installed before it is shipped. When the original packaging is not 

available, contact Kodak’s Response Center at (800) 822-1414, for ordering information. Eligible purchasers seeking services 
for 

Kodak

 Scanners must obtain a Return Material Authorization number (“RMA”) by calling (800) 822-1414, and within ten (10) 

business days from the date of issuance of the RMA must return the 

Kodak

 Scanner to the address designated in the RMA at 

the end user’s own expense and risk. The Return Material Authorization Number (“RMA”) must be clearly marked on the outside 
of the box to ensure proper receipt and credit of the defective product.

Upon receipt of the product, the repair center will repair product within ten (10) business days. The repaired product will be 
shipped back two-day express mail at no expense to the eligible purchaser.

Important restrictions

Eligibility: 

The Advance Exchange Program and the Depot Service are available to eligible purchasers in the fifty (50) United 

States, and On-Site Service is available in the contiguous forty-eight (48) states and in certain areas of Alaska and Hawaii for 
products purchased from authorized distributors of Kodak. The 

Kodak

 Scanner will be ineligible for any service under warranty 

if the product falls under any of Kodak’s then-current Warranty Exclusions, including a purchaser’s failure to return defective 
products to Kodak in compliance with Kodak’s then current Packaging and Shipping Guidelines. Persons are only considered 
“eligible purchasers” or “end users” if they originally purchased the 

Kodak

 Scanner for their own personal or business use, and 

not for resale.

Consumables: 

Consumables are items that wear out under normal use and must be replaced by the end user as needed. 

Consumables, supplies, other expendable items and those items identified as being the user’s responsibility in the User’s Guide 
are not covered under the Limited Warranty.

If any of the above excluded parts or services are required, they may be available through an authorized service provider at 
their hourly rates and at terms then in effect.

Any defective products or parts replaced by Kodak become the property of Kodak.