A-61629 October 2009
17
Possible error conditions
The following conditions may occur and be posted to the error log while
Smart Touch is uploading a file to a SharePoint site.
NOTES:
• If you are having trouble uploading files, make sure you can access
the SharePoint site using an internet browser. If the SharePoint
server is not working or there is a problem with the network
connection between your PC and the SharePoint server, Smart
Touch will not be able to upload files.
• Special characters that appear in the SharePoint URL when using an
internet browser should be replaced by the corresponding character
in the Smart Touch
SharePoint Site URL
field. For example, “%20” in
a browser URL should be replaced by a blank space in the Smart
Touch
SharePoint Site URL
field.
Error Message
Description
Possible Solution
Invalid SharePoint site URL
format.
The entry in the SharePoint URL field is not cor-
rectly formatted.
Make sure the syntax is correct and
the required parts of the path to the
SharePoint site are provided.
Invalid host or site name.
The server hostname or SharePoint site or sub-
site could not be found.
Make sure that the hostname, site
and subsite names are correct.
Unauthorized account or
invalid site name or folder
path.
The user login may not be authorized to access
the SharePoint site, the site name could not be
found on the host, or the folder name may not
be correct.
• Make sure the user login and
password are correct. You may
also need to contact your System
Administrator to make sure you
have permission to access the
SharePoint site.
• Make sure that the site name and
folder name are correct.
Invalid library or folder path
or filename conflict.
The library name or folder name could not be
found on the server or a file with the same name
has already been checked in to the SharePoint
site and the site has been configured to require
documents to be checked out before they can
be edited.
• Make sure the library and folder
names are correct.
• Change the filename that Smart
Touch is using for the scanned
image to a unique filename.
Unauthorized account or
invalid User Login or Pass-
word.
The user login may not be authorized to access
the SharePoint site or the incorrect password
was entered.
Make sure the user login and pass-
word are correct. You may also
need to contact your System
Administrator to make sure you
have permission to access the
SharePoint site.
Upload to SharePoint failed
because of time out.
The scanned file could not be uploaded to the
SharePoint server before the connection timed
out. This may occur when uploading very large
files.
Change the
Scan As
scanner set-
tings so that a smaller file is created
or separate the pages to scan as
multiple documents.
Unknown error.
The document failed to upload for an undeter-
mined reason.
This may also occur if Smart Touch cannot
establish a connection with the SharePoint site.
Check all of the Smart Touch
SharePoint settings to make sure
they are correct.
