Codes
Code
LED
Explanation
U1
Red
Check the imaging guides.
U2
Red
Ink cartridge missing.
U3
Red
Document too long.
U6
Red
Scanner cover open.
U7
Red
• Too much paper is in the input
tray.
• The feed module is not inserted
properly.
U8
Red
Multifeed stop.
U8
Green flash Multifeed paused; waiting for
user input.
U9
Red
Document jam or the paper path
is blocked.
U41,
U42
Red
Calibration failed. Try the
calibration again. If it fails
again, call Service.
U51
Red
Timeout: USB disconnected
while scanner was running.
Rescan documents.
U52
Red
Timeout. Rescan documents.
U53
Red
USB speed is not supported. Be
sure you are using a USB 2.0 (or
higher) connection.
U55
Red
USB events over threshold.
Rescan documents.
U56
Red
Image capture already started.
Rescan documents.
U57
Red
Image footer is missing. Rescan
documents.
E
Red flash
• Be sure all cables are
connected properly.
• Turn power off and then on
again.
If problem persists, call Service.
Clean the transport, rollers
and background strips
Running a transport cleaning sheet and
clean the imaging guides
For detailed cleaning and replacement procedures see Chapter 5, Maintenance in the User’s Guide.
