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B-4

A-61771  March 2013

Contacting Kodak 

For Information on 

Kodak

 Scanners:

Website: www.Kodak.com/go/docimaging

For U.S. Service, Repair and Technical Assistance by Telephone:

Telephone technical support is available Monday-Friday between the hours of 8 a.m. to 5 p.m.(customer local time) excluding 
Kodak holidays (800) 822-1414

For Technical Documentation, Service Program information and FAQ’s available 24 hours a day see the website:  
www.Kodak.com/go/disupport

Summary of Contents for i3200

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Page 2: ...before moving or relocating the scanner Follow the Kodak recommended cleaning procedures Do not use air liquid or gas spray cleaners These cleaners displace dust dirt and debris to other locations within the scanner which may cause the scanner to malfunction Material Safety Data Sheets MSDS for chemical products are available on the Kodak website at www kodak com go msds When accessing the MSDSs f...

Page 3: ...nst harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radi...

Page 4: ...OVERVIEW 1 1 INSTALLATION FIRST SCAN 2 1 SCANNER ADJUSTMENTS 3 1 DOCUMENT PRINTING 4 1 MAINTENANCE 5 1 TROUBLESHOOTING 6 1 APPENDICIES ...

Page 5: ...de First Scan provides a step by step procedure for installing the scanner and making your first scan Scanner Setup Guides the TWAIN Datasource and ISIS Driver are included with the Kodak i3200 and i3400 Scanners Each Scanner Setup Guide explains how to use basic image processing features and both guides are provided on the Installation CD in PDF format You can also download these guides from the ...

Page 6: ...r CAT No 189 4351 Kodak Legal Size Flatbed Accessory the Kodak Legal Size Flatbed Accessory allows you to scan exception documents with your Kodak Scanners The cable included with the Flatbed Accessory easily connects your flatbed to the host PC CAT No 119 9470 Document Extenders for Kodak i3000 Series Scanners allows you to scan documents longer than 17 inches 43 2 cm Part No 5K2230 What s in the...

Page 7: ...pecial handling 3 Input tray extender pull this extender out to accommodate documents longer than 11 inches 27 94 cm 4 Input tray holds up to 250 documents 20 lb 75 g m2 for scanning The input tray can be folded up when it is not in use 5 Side guides slide these guides in and out to accommodate the size of the documents you are scanning 6 Scroll buttons press the Up or Down scroll buttons to scrol...

Page 8: ... to a predefined function U or E is displayed if an error is encountered See Chapter 6 for more information In addition one of these icons may be displayed 11 Scanner cover release latch pull the release latch to open the scanner cover 12 Output tray collects the scanned documents Indicates that documents are in the input tray and the scanner will scan from the input tray If your scanner is connec...

Page 9: ...ter Accessory for the i2900 i3000 Series Scanners 1 Printer cable this cable connects directly to the scanner to allow communication to the printer 2 Print positions 11 print positions are available 3 Printer carrier cartridge allows rear printing on scanned documents 4 Print location screw remove this screw if you want to use 11 print positions If you leave the screw in place only 9 print positio...

Page 10: ...rotection feature helps protect your documents from being damaged Refer to the Scanning Setup Guides for more information about this feature 3 Imaging guides keep imaging guides clean to obtain optimum image quality 4 Front Transport Roller Rollers provides smooth transport of documents through the scanner 5 Paper Present sensor detects the presence of documents in the input tray 6 Separation modu...

Page 11: ... document exit allows you to exit exception documents from the rear of the scanner 6 Rear document exit toggle toggle this switch to enable the straight through paper path option of the scanner which will allow exception documents to exit through the rear document exit 7 Security lock port connects a security lock to the scanner You can purchase a standard security lock at an office supply store R...

Page 12: ...these steps in the order they are provided to install your scanner NOTES If you have already performed all of the steps in the Installation Guide First Scan skip this section When positioning the scanner be sure to provide adequate clearance at the back of the scanner if you will be using the rear document exit or the Kodak Printer Accessory 1 Insert the Kodak i3000 Scanner Installation CD in the ...

Page 13: ...eral progress screens will be displayed 5 Click Finish when the installation is complete 6 Remove the Installation CD from the CD ROM drive When the software has been installed connect the power cord and USB cable to the scanner Refer to the illustration below for making proper connections Make sure the power outlet is located within 5 feet 1 52 meters of the scanner and is easily accessible 1 Sel...

Page 14: ...an explanation of these codes Getting your scanner ready 1 Be sure the scanner is on and ready to scan Start Resume Pause button LED is green and constant and the Smart Touch scanner icon is ready in your system tray NOTES Smart Touch allows you to quickly and easily perform common scanning tasks Nine different tasks can be assigned and performed When the scanner is not is use the input tray can b...

Page 15: ...nsport every possible type of damaged paper If in doubt about whether a specific damaged document can be transported through the scanner you can place the document in a clear protective sleeve and use the rear document exit or use the optional Kodak Flatbed Accessory Sleeves should be manually fed one at a time folded edge first when using the gap release or the rear document exit 4 Place the docu...

Page 16: ...r on the CD that came with your scanner Your scanner is ready to use Power saver mode and turning the scanner off Power saver mode by default after 15 minutes of inactivity the scanner will automatically enter into power saver mode To activate the scanner from power saver mode do one of the following press the Up or Down scroll button press the Start Resume Pause button or put paper in the input t...

Page 17: ...ment length the input tray extender has two positions When you are scanning lettersize or A4 documents in landscape mode you do not need to pull out the input tray extender Document lengths up to 11 inches 27 94 cm pull the extender out to the first position Document lengths from 11 to 17 inches 27 94 to 43 2 cm pull the extender out to the full position Document lengths more than 17 inches 43 2 c...

Page 18: ...canning documents longer than 17 inches 43 2 cm See the section entitled Supplies and Consumables in Chapter 5 for more information Adjusting the output tray for document length if you are scanning documents longer than 11 inches 27 94 cm open the document extender Document weights the input elevator is capable of holding the approximate weight of 250 sheets of plain 20 bond paper ...

Page 19: ...n in the transport and are jamming U9 is being displayed on the operator control panel documents are fragile and you do not want to bend them output stacking order is not important scanning directly into the recycle bin when documents are no longer needed after scanning scanning photographs NOTES Be sure to lower the rear document exit lever into it s original position when finished Be sure that y...

Page 20: ...an intuitive and easy to use capture software application specifically designed to make processing and sharing scanned documents easy With Kodak Capture Desktop Software you ll receive out of the box production and be able to immediately capture edit and output anything from single documents to larger batches in distributed or departmental environments Along with the essentials for easy and produc...

Page 21: ...inting and setting up print strings The Printer Accessory operates at full scanner speed The printer can add a date time document sequential counter and custom messages The print string can be configured to include information that stays the same for each document such as batch name or operator and information that may change for each page scanned i e the document sequential counter All printer co...

Page 22: ...int orientation 0 and 90 degrees Font size Normal Bold and Extra Bold NOTE Not all languages can support a Bold font based on the complexity of the characters such as half width Katakana Print side Rear post scan Minimum printing distance from document lead edge 0 35 in 0 89 cm Ink cartridge Black HP C6602A Red HP C6602R Characters per ink cartridge Up to 1 500 000 to 2 000 000 based on font size ...

Page 23: ... replace the ink cartridge when printed characters appear light or uneven missing characters or inconsistent character quality are evident cleaning has not improved the overall print quality IMPORTANT Dispose the empty ink cartridge in accordance with all federal state and local laws 1 Open the printer door 2 Open the ink cartridge package and remove the tab from the new ink cartridge 3 If the pri...

Page 24: ...b and rotate the printer carrier to the printing position 6 Slide the printer carrier into the desired print position See the section entitled Changing print positions later in this chapter 7 Close the printer door NOTE If the printer door will not close verify that the printer carrier is in the printing position ...

Page 25: ...rinter door 2 Slide the printer carrier to the desired printing position IMPORTANT When changing print positions it is important to verify that the printer carrier is securely in a printing detent position When you slide the printer carrier into a printing position you will be able to feel the printer carrier click into place 3 Close the printer door NOTE The print location indicators at the edge ...

Page 26: ...nting problems when starting up due to dry print head Remove the ink cartridge from the printer carrier and using a lint free cloth or swab dab do not wipe the ink jets on the ink cartridge replace the ink cartridge and try again Not printing Be sure that printing is enabled in the scanning application Check to be sure that the ink cartridge printer carrier is secure and in the desired print posit...

Page 27: ...vary with different scanning environments paper types and image processing requirements High volumes of scanning will demand more frequent cleaning of the scanner and more frequent replacement of consumables Years of Kodak s production scanning experience proves that properly cleaning and maintaining your scanner will result in scanning more paper in less time with less issues A properly maintaine...

Page 28: ...ence Roller Cleaning Pads Staticide wipes for Kodak Scanners A vacuum cleaner and tools Opening the scanner cover 1 Power down the scanner 2 Remove any documents from the input tray output tray and transport 3 Pull the scanner cover release latch forward The scanner cover will open partially Raise the cover up to fully open the cover for access to the internal components 4 When finished cleaning t...

Page 29: ...n Do not use cleaners on hot surfaces Allow surfaces to cool to ambient temperature before cleaning Do not use canned compressed air Use of compressed air may cause dust to be forced into the scanner s imaging system and lodge in an area that causes image quality issues and cannot be cleaned without removing the camera Do not use flammable compressed aerosols on or around the scanner In addition t...

Page 30: ...re separation pad by lifting the pad up and out of position 5 Remove the separation roller 6 Manually rotate and wipe the separation roller tires with a roller cleaning pad For best results wipe parallel to the ribs in order to remove any residue between the ribs 7 Inspect the tires If the tires show signs of wear or damage replace the tires or the separation roller See Replacement procedures late...

Page 31: ... the feed module tires or the feed module See Replacement procedures later in this chapter Cleaning the background strip s 12 Wipe the upper and lower background strips with a Staticide wipe 13 Wipe the upper and lower background strips again with an almost dry Staticide wipe to remove any streaks Cleaning the imaging guides 14 Wipe the upper and lower imaging guides with a Staticide wipe 15 Wipe ...

Page 32: ... 5 Remove the transport cleaning sheet from the output tray and place it in the center of the input tray in landscape orientation with the adhesive side down and rescan 6 Steps 4 and 5 may need to be repeated a few times until all residue is removed NOTE When the transport sheet gets dirty and or loses its tackiness discard it and use a new one Final cleaning steps When finished running the transp...

Page 33: ...transport roller depending on paper types environment and cleanliness roller life is approximately 1 000 000 documents results will vary Separation tires tire life will vary depending upon paper types environment and cleanliness Nominal tire life is approximately 250 000 documents results will vary Degradation of feeder performance multiple feeds stoppages etc indicate a need to change tires Separ...

Page 34: ...shorter shaft IMPORTANT Do not overstretch the tire it may tear 8 Replace each core assembly in the lower feed module housing and align the tabs on the upper housing with the slots on the lower housing 9 Press the upper and lower housings together until they snap into place 10 Push the feed module release lever to the right and insert the feed module into position Be sure the ends align and then r...

Page 35: ...es 5 Close the scanner cover Replacing the separation roller tires 1 Open the scanner cover 2 Remove the pre separation pad by lifting the pad up and out of position then remove the separation roller 3 Replace each tire by sliding the tire off the core 4 Install each new tire by gently pulling it over the core IMPORTANT Do not overstretch the tire it may tear 5 Reinstall the separation roller Be s...

Page 36: ...the center of the front transport roller cover remove the cover and set the screw aside 2 Push the feed roller to the right and remove the front transport roller 3 Insert the new front transport roller aligning the slot on the front transport roller with the holder 4 Reinstall the front transport roller cover Gently tighten the screw ...

Page 37: ...rare case that you may need to replace the background strip s follow the procedures below 1 Open the scanner cover 2 Lift the tab on the left side of the upper background strip and slide the background strip to the left while lifting it out of position 3 Insert the new background strip by aligning the tabs with the slots and slide it to the right until it snaps into place 4 Repeat Steps 2 and 3 to...

Page 38: ...00 and i3000 Series Scanners 129 9676 Black Background for the i2900 and i3000 Series Scanners 136 4421 Kodak Digital Science Transport Cleaning Sheets qty 50 169 0783 Kodak Digital Science Roller Cleaning Pads qty 24 853 5981 Staticide Wipes for Kodak Scanners qty 144 896 5519 Printer Black Ink Cartridge 818 3386 Printer Red Ink Cartridge 159 6832 Accessories CAT No Printer Accessory 132 4391 Kod...

Page 39: ...played in the operator control panel and paper is stopping in the transport but is not jamming Verify that the Document Management Maximum Length option on the Device General tab TWAIN Datasource or the Longest Document option on the Scanner tab ISIS Driver is set to longer than the longest document being scanned The default is 17 inches 43 2 cm The scanner will not scan feed documents Make sure t...

Page 40: ...anges False paper jams or multifeeds are occurring Make sure that the transport area is clean 11 inches 27 94 cm or longer documents are not feeding or are jamming Make sure the input and output tray extenders are pulled out to provide support for long documents Also see problem U9 document jam on page 6 1 Scanner is running slow Your PC may not meet the minimum requirements for the scanner Some i...

Page 41: ...fer to Chapter 5 Maintenance Enable the Streak Filter option or increase the aggressiveness Documents are multifeeding Make sure that the leading edges of all batched documents are centered in the feeder so that each document will come in contact with the feed rollers the feed module and separation roller are clean and not worn documents with an unusual texture or surface are fed manually the gap ...

Page 42: ... indicator Explanation U1 Red Check the imaging guides U2 Red Ink cartridge missing U3 Red Document too long U6 Red Scanner cover open U7 Red Too much paper is in the input tray The feed module is not inserted properly U8 Green flash Multifeed paused waiting for user input U8 Red Multifeed stop U9 Red Document jam or the paper path is blocked U41 U42 Red Calibration failed Try the calibration agai...

Page 43: ...acting Service Go to www Kodak com go disupport access i3X00 Software and Drivers and download the most recent upgrade Contacting Service 1 Visit www Kodak com go disupport to obtain the most current phone number for your country 2 When calling please have the following information ready A description of your problem The scanner model and serial number Computer configuration Scanning application y...

Page 44: ...nches 5 cm rear exit only Long document mode 160 inches 4 1 meters maximum length The scanners support continuous scanning mode ADF Capacity 250 sheets Recommended Daily Volume i3200 Scanner up to 15 000 pages per day i3400 Scanner up to 20 000 pages per day Illumination Instant on LED Electrical Requirements 100 240 V international 50 60 Hz Scanner Dimensions Height 9 4 in 23 8 cm Width 17 in 43 ...

Page 45: ...ting systems Microsoft Windows XP Home and Professional SP2 and higher Microsoft Windows XP Professional x64 Edition SP2 and higher Microsoft Windows Vista SP1 and higher Microsoft Windows Vista x64 Edition Microsoft Windows 7 Home and Professional Microsoft Windows 7 x64 Edition Home and Professional Microsoft Windows 8 32 bit and 64 bit Microsoft Windows 2008 Server 32 bit and 64 bit Included Dr...

Page 46: ...age of a connector cover glass pins or seal c from service modification or repair not performed by Kodak or a service provider authorized by Kodak or by tampering use of counterfeit or other non Kodak components assemblies accessories or modules d by misuse unreasonable handling or maintenance mistreatment operator error failure to provide proper supervision or maintenance including use of cleanin...

Page 47: ... under this Limited Warranty must obtain a Return Material Authorization number RMA by calling 800 822 1414 and within ten 10 business days from the date of issuance of the RMA must return the Kodak Scanner to the address designated in the RMA in compliance with Kodak s current Packaging and Shipping Guidelines Any defective products or parts replaced by Kodak become the property of Kodak Customer...

Page 48: ...e product Depot service If the Kodak Scanner is not eligible for Advance Exchange or On Site Service an eligible purchaser may utilize our Depot Repair Service The eligible purchaser will be instructed to ship the product to the nearest authorized Depot Repair Center Product must be shipped at the eligible purchaser s risk and expense to the repair center Before the product is returned to the repa...

Page 49: ...Repair and Technical Assistance by Telephone Telephone technical support is available Monday Friday between the hours of 8 a m to 5 p m customer local time excluding Kodak holidays 800 822 1414 For Technical Documentation Service Program information and FAQ s available 24 hours a day see the website www Kodak com go disupport ...

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