Diagnostics and Troubleshooting
5-10
September 2000
Miscellaneous Printer Error Messages
Miscellaneous error messages indicate that a problem with the printer has
occurred that may or may not require you to call your service person.
Error
Code
Error Message
Possible Cause
Possible Solution
256
door open, please close
The paper supply door was left
open.
Close all doors.
257
machine control initialize
error
The printer did not initialize.
Reinitialize the printer and call for
service.
258
machine control initialize
timeout
The printer did not initialize in
time.
Reinitialize the printer and call for
service.
259
machine control reply
timeout
A machine control
communications error occurred.
Reinitialize the printer and call for
service.
260
proc stopped taking
sheet
The paper did not disappear from
the printer in the expected amount
of time. An error may have
occurred in the processor.
• Clear a jam from sheet transport
(chad) area. See "Clearing Printer
Paper Jams" on page 5-11.
• Wait a few minutes for the error
condition to be corrected.
• Reinitialize the printer and call for
service.
261
time out waiting to feed
paper
• Paper did not feed in time
during loading.
• Paper was loaded incorrectly.
• Reload the paper.
• Reinitialize the printer and call for
service.
262
bad communications -
call service
A communications error has
occurred.
Reinitialize the printer and call for
service.
263
DMA timeout
Data being sent to the printhead
did not arrive in the specified
amount of time.
Reinitialize the printer and call for
service.
264
FIFO empty interrupt
Data was sent to the printhead too
quickly.
Reinitialize the printer and call for
service.
265
machine control state
timeout
A message from machine control
did not arrive in time.
Reinitialize the printer and call for
service.
266
failure creating test
image
The test image could not be
created.
Follow the instructions on the OCP.
267
paper/width mismatch,
end of roll
The paper installed is not wide
enough for the job(s) waiting in
the printer to be printed.
Install the correct paper cassette
with the correct width paper or
cancel all waiting jobs.
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