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Repacking Instructions
If you are having difficulties using your KODAK PROFESSIONAL RFS
3600 Film Scanner, please contact a Kodak representative before returning
your unit for service. In the United States, call Kodak at 1-800-CD-KODAK
(1-800-235-6325). In Canada call 1-800-465-6325. In other countries, call
your nearest Kodak representative. If service is required, your Kodak repre-
sentative will tell you how to return the unit to the nearest service center
for repair and will issue a return authorization number.
Please make sure that you have filled out and returned your Warranty
Registration card; warranty service will not be provided without return of
the Warranty Registration card or dated proof of purchase.
Please follow these instructions if you need to repack your scanner to ship
it to Kodak.
1. Prepare a written enclosure including: your name, complete address,
telephone number, email address, date, scanner serial number, return
authorization number, and a description of the problem you have
encounter in complete detail.
2. Shut down the computer and scanner.
3. Disconnect all cables from the scanner.
4. Place the scanner into a plastic bag, seal the bag, and place it into the
original shipping carton. The plastic bag is important because it pro-
tects the Scanner from dirt and scuffing during shipment. If the original
packing materials have been discarded or are not available, you must
provide the packing materials at your expense.
5. Pack all remaining items that shipped with the scanner – the AC
adapter, all cables, and the scanner CD-ROM – in the box with the
scanner.
6. Place your written enclosure into the carton.
7. Close and seal the shipping carton with tape.
8. Ship to Kodak as instructed by your Kodak representative.
