A-61601 June 2012
7-3
Installation issues
• Unless you changed the default at installation, scanned images can
be found at
C:\Scanned_Pictures
. These images can now be
handled in a variety of ways: uploaded to a photo management
system, burned to CD/DVD, printed, emailed, etc.
• The Picture Saver Scanning System uses Microsoft .NET Framework
2.0. If .NET Framework 2.0 is not installed on the PC, it will be
installed during installation.
• If a security software application is installed on the PC, you may be
asked whether you want to allow or deny installation of the Picture
Saver Scanning System. Select
Allow
or
Yes
. If you inadvertently
select
Deny
or
No
, open the security software application and set the
permission to
Allow
the installation of the Picture Saver Scanning
System.
• Close any currently running scanner applications or applications that
use a USB software dongle before starting the Picture Saver
Scanning System installation and power down any attached
scanners.
• The USB software dongle should be plugged into a USB 2.0 port
directly on the PC, not into a USB hub that is then plugged into a PC
USB port. Plugging a USB 2.0 hub into a USB 1.1 port can cause the
WIBU software (driver software for the USB software dongle) to not
load automatically (see the next issue).
• If after installation of the application and plug-in of the USB software
dongle, the WIBU software does not automatically load, a message
may be displayed asking for the WIBU installation disk. Select that
you have the software disk and choose the CD drive with the Picture
Saver Scanning System Installation CD. This will complete the WIBU
software installation.
• Product Registration requires an Internet connection. Make sure that
the following internet address is not blocked:
https://www.onlineregister.com.
If registration fails, check your Internet connection and retry. Only 5
attempts are allowed for Product Registration. If you need to register
more than five times, contact Kodak Service.
Application issues
• If the scanner encounters
E9 Document Jams
when scanning at
higher resolutions (600 or 1200 dpi) and the PC’s RAM is less than
3GB, then the memory should be increased to the required 3GB
RAM for high resolution scanning.
Conflicts with other
applications
Some image viewers and backup programs that monitor the hard drive
for new image files may access files in the output folder while in use by
the Picture Saver Scanning System. This may cause functions
(Retouch, KODAK Perfect Touch, Rotate and Auto-Rotate) to not work
properly. Turn off watched folder and backup synchronization
functionality for other image products when scanning photos or
uninstall the products. The HP TouchSmart Cyberlink Media Library
Service (CLMLSvc.exe) and Western Digital SmartWare and Memeo
Sync backup software are known to cause problems.