A-61916 August 2019
73
Advanced Unit Replacement (AUR)
AUR may be one of the easiest and most comprehensive service offerings in the industry. In the unlikely event of a product
defect, for eligible purchases of certain
Kodak
scanners, Kodak Alaris will replace that product within two business days.
The AUR provides advance replacement on specific failed or broken
Kodak
scanners. If Kodak Alaris determines a product is
not operating consistently within manufacturer’s specifications, Kodak Alaris will provide next day AUR subject to availability of
courier service. The replacement product will perform at the minimum specifications of the current product but may not be the
exact make and model. The replacement product may be a refurbished unit. When AUR support is necessary, Kodak Alaris
will ship the replacement unit to Customer’s location, transportation prepaid. Upon delivery of a replacement unit, Customer
must remove all options and accessories (which include power cord, documentation, etc.) that are not covered by the Limited
Warranty, then place the entire malfunctioning unit in the shipping case, apply the enclosed labels and call the carrier for pickup
within 5 business days after receiving the AUR. Kodak Alaris will pay the return transportation charges. If parts are missing
from the returned unit, Customer may be charged for the parts at prevailing per call rates. If the Customer has not returned the
malfunctioning unit within 10 business days, Customer will be invoiced the list price of the unit and becomes responsible for
such charge.
Depot service
If the Alaris
Scanner is not eligible for AUR or On-Site Service, an eligible purchaser may utilize our Depot Repair Service. The
eligible purchaser will be instructed to ship the product to the nearest authorized Depot Repair Center. Product must be shipped
at the eligible purchaser’s risk and expense to the repair center. Before the product is returned to the repair center, be sure to
remove all options and accessories (which include power cord, documentation, etc.) not covered by the Limited Warranty. All
products should be returned to Kodak Alaris in the original shipping container, or in a recommended packing box. The Alaris
Scanner must have the shipping restraint installed before it is shipped. When the original packaging is not available, contact
Kodak Alaris’ Response Center at (800) 822-1414, for ordering information. Eligible purchasers seeking services for Alaris
Scanners must obtain a Return Material Authorization number (“RMA”) by calling (800) 822-1414, and within ten (10) business
days from the date of issuance of the RMA must return the Alaris
Scanner to the address designated in the RMA at the end
user’s own expense and risk. The Return Material Authorization Number (“RMA”) must be clearly marked on the outside of the
box to ensure proper receipt and credit of the defective product.
Upon receipt of the product, the repair center will repair product within ten (10) business days. The repaired product will be
shipped back two-day express mail at no expense to the eligible purchaser.
Important restrictions
Eligibility:
The Advance Exchange Program and the Depot Repair Service are available to eligible purchasers in the fifty (50)
United States for products purchased from authorized distributors of Kodak Alaris. The Alaris
Scanner will be ineligible for any
service under warranty if the product falls under any of Kodak Alaris’ then-current Warranty Exclusions, including a purchaser’s
failure to return defective products to Kodak Alaris in compliance with Kodak Alaris’ then current Packaging and Shipping
Guidelines. Persons are only considered “eligible purchasers” or “end users” if they originally purchased the Alaris
Scanner for
their own personal or business use, and not for resale.
Consumables:
Consumables are items that wear out under normal use and must be replaced by the end user as needed.
Consumables, supplies, other expendable items and those items identified as being the user’s responsibility in the User’s Guide
are not covered under the Limited Warranty.
Any defective products or parts replaced by Kodak Alaris become the property of Kodak Alaris.
Summary of Contents for S2000f Series
Page 6: ...iv A 61916 August 2019...
Page 83: ......
