Troubleshooting and support
www.kodak.com/go/HDplayersupport
83
Getting support
You can't see any of
your pictures or videos.
Make sure:
■
Your router and computer are turned on.
■
Audio/video cables are firmly connected and power is being
supplied to the HD player and your TV.
■
For video (.mov), you have APPLE QUICKTIME 7 Software or later
installed on your computer (available
www.apple.com
).
■
Your firewall is not blocking access.
■
KODAK Theatre HD Player Software was installed on the computer
and is running. (Also, if you have a large collection of
pictures/videos, it can take some time for the software to scan
them all.)
■
Your computer is selected in Settings > Network and Media Source
> Media > Media Source. If you see a yellow triangle
, your
firewall is blocking your connection.
■
The files on your computer are in a supported format. See the
Specifications table on
page 84
for supported formats.
Get support for your product (FAQs,
troubleshooting and repairs, Extended user
guide, product registration, downloads)
www.kodak.com/go/HDplayersupport
Get information on EASYSHARE Software and
the KODAK Gallery
www.kodak.com/go/easysharecenter
Status
Solution
Summary of Contents for Theatre HD Player
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