44
•
Clean the screen with soft dry cloth. Don’t use harsh chemicals or cleaning solvents
such as paint thinner or alcohol.
•
Don’t use any type of adhesive on the screen surface.
Why does the screen turn off when I hold my phone close to my ear during a call?
To avoid touching the screen unintentionally, your phone’s proximity sensor automatically
turns off the screen as you hold your phone close to your ear.
Internet connectivity
I have trouble connecting to a WLAN network.
Please check the following to ensure that:
•
Your phone’s WLAN is turned on.
•
If the WLAN icon
doesn’t appear on the status bar or shows poor signals, connect
your phone to another WLAN access point that has strong signals. For more
information, see
“Connect to a WLAN network” on page 19
or contact your network
service provider.
Why can’t I download apps from the Play Store?
Please check the following to ensure that:
•
Your phone has a WLAN or mobile data connection.
•
Your phone has enough storage space to save your downloads.
•
The microSD card where you wish to save your downloads is correctly inserted in your
phone.
Phone system/apps
How do I force my phone to reboot when it hangs or doesn’t respond?
To force your phone to reboot:
1.
Press and hold your phone’s Power and Volume Up buttons simultaneously for 10
seconds.
2.
When you feel your phone vibrate, release your phone’s Power and Volume Up
buttons. The reboot screen will appear showing the Kogan logo.
How do I update my phone’s operating system?
See
“Update your phone’s operating system” on page 43
.
Kogan_F52_EN_UM.book Page 44 Tuesday, May 26, 2015 3:43 PM
