Problem
Steps to Resolve
The indicator blinks red quickly
(every 2s) or continuously
Headphone battery is low – please charge as soon as
possible.
Headphones will not power on
The battery is likely drained; charge the headphones to
full and try again.
No indicator when charging
There may be no charge indications for the first few
minutes. If the battery is completely exhausted or
charged for the first time after not being used for a long
period, the indicator glows red to indicate the charging
state after a while.
No sound from headphones
•
Ensure headphones are switched on.
•
Ensure M1 is the selected sound output on your
device.
•
Ensure that the headphones have paired and are
connected to your device successfully.
•
Leave no more than 10m of distance between the
headphones and the connected device.
•
Ensure your phone is not connected to other
devices via Bluetooth.
No sound from headphones when
using a wired connection
•
Make sure you insert the correct 3.5mm audio
cable and connect successfully.
Note that the headphones buttons and
microphone do not work when in wired mode.
•
Double-check the headphone port on your device
to ensure the cable is connecting properly.
Bluetooth connection is
unsuccessful
•
Make sure both the headphones’ and smart
device’s Bluetooth are open.
•
Make sure the headphones enter Bluetooth pairing
mode (the indicator blinks blue).
•
Try to ignore the previously connected Bluetooth
devices and empty the Bluetooth list, then search
for the headphones again.
TROUBLESHOOTING
Summary of Contents for EC-65 II
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