Issue
Possible cause
Steps to resolve
“Add Water”
indicator lit
Insufficient water
Refill water reservoir and restart
Water screen at the
bottom of water reservoir
blocked
Clean
Pump malfunction
Contact Kogan support
“Ice Full” indicator
lit
Ice basket is full
Remove ice from ice basket
Infrared LED and receiver
not working
Clean infrared LED and
receiver, then restart ice maker
“Add Water” and
“Ice Full”
indicators lit
The ice tray is not in the
correct position
1.
Ensure the ice tray is
unobstructed
2.
Unplug, reconnect and
restart the appliance
Ice clumps
together
Icemaking taking too long
Stop icemaking and restart the
cycle after the ice melts
Water temperature too low
Refill, ensure water is between
8-25°C
Icemaking cycle
runs as normal but
no ice produced
Ambient temperature or
water temperature too high
Restart in environment with
ambient temperature less than
32°C and refill with cold water
Refrigeration system
leaking
Contact Kogan support
Refrigeration system
blocked
Contact Kogan support
Poor icemaking
results
Poor heat dissipation
Leave at least 25cm clearance
on all sides for proper
ventilation
Excessive water
temperature
Refill, ensure water is between
8-25�°C
Excessive ambient
temperature
Restart in environment with
ambient temperature >32°C
Ice getting stuck
Occasional occurrence in
low temperatures
The unit will automatically
enter standby after three
instances of ice sticking, and
will run again automatically
after 20mins
If the above steps do not resolve an issue you are facing,
contact
help.Kogan.com
for assistance.
TROUBLESHOOTING
Summary of Contents for KA19LICEMKB
Page 1: ...12KG ULTRAFREEZE ICE CUBE MAKER KA19LICEMKB...
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