Troubleshooting
In the event of a malfunction, turn off the water dispenser and disconnect it from the electrical
power source.
Problem
Possible Cause
Possible Resolution
Lights do not light up
1. Appliance is not
connected to the
electrical system.
2. Switch is not ON.
1. Make sure unit is plugged in
and the switch is ON.
2. Turn the power switch to ON.
Leaking
1. Water container is
broken.
2. Water pipe is broken.
3. Faucet is damaged.
Contact the Kogan.com customer
support team.
Not heating
1. Heating switch is
damaged or does not
make contact.
2. Heating tank is burnt.
3. Electrical connection is
loose.
Contact the Kogan.com customer
support team.
Not cooling
1. Cooling switch is
damaged or does not
make contact.
2. Electrical connection is
loose.
Contact the Kogan.com customer
support team.
Filter Troubleshooting
Problem
Possible Cause
Possible Resolution
Water leaks
Ball has floated off
Impurity on head valve of ball
float
Valve core seal is misplaced
Screw on ball float
Clean the head valve of the ball float
Check that seal is in position
No water filtering
Top filter layer is jammed due
to not being cleaned
Filter is old/failed
Remove the filter and wash it under
a fast flowing tap
Replace the filter
If you have any questions or concerns regarding the use of this product, please contact the
Kogan.com customer support team for advice.
