14
Troubleshooting
This appliance contains no user-serviceable parts. If it suffers any failure or damage, cease
usage and contact Kogan Support after consulting the Troubleshooting section of this
manual.
Problem
Solution
No power
Ensure that the AC adapter of the apparatus is properly
connected.
Ensure that there is power at the AC outlet.
Press the POWER button to turn the unit on.
Remote control does not work
Reduce the distance between the remote control and the
unit.
Insert the battery with its polarities (+/-) aligned as
indicated. Please check the battery is installed correctly.
Replace the battery.
Aim the remote control directly at the sensor on the front
of the unit.
No response from the unit
Disconnect and reconnect the AC adapter, then turn the
unit on again.
Unable to find the soundbar in
the Bluetooth device list when
pairing
Ensure you have paired the unit with your Bluetooth
enabled device.
Ensure the Bluetooth function is activated on your
Bluetooth enabled device.
No connection between the
main unit and the Subwoofer
Ensure the main cables of the main unit and the subwoofer
are both connected securely to the mains power socket.
In The Box
Main Soundbar Unit
(left/right)
Subwoofer
Stand x2
AC Power Adapter (Soundbar
19V1.5A)
AC Power Adapter
(Subwoofer 19V2.5A)
3.5mm Line Cable
Rubber Feetx3
Wall-mounting screw
(rubber column) x2
Remote Control
User manual is subject to change without notice. For the latest version of your user manual, please
visit https://www.kogan.com/usermanuals/
