Problem
Reason
Solutions
•
Does not power on
•
Does not respond
Battery is low
Charge the earbuds for 2 - 3
hours and reset the earbuds
No sound after pairing
Incorrect pairing
Pair the earbuds again or
reset the earbuds
Turns off automatically
Battery is low
Charge the earbuds for 2-3
hours
Failing to charge
Error with power supply
Perform a hardware reset
No light on the case during
charging
Error with power supply
Check the charging cable is
plugged in and ensure that
the outlet switch is on.
Hearing an echo
Volume is too loud or the
environment is too noisy
Adjust the volume or change
your location
•
Noise in-call
•
Sound occasionally
drops
Noisy environment or
distance between
earbuds and device is too
far
Change your location or
bring your earbuds and
device closer together
Sound is too low
Low volume
Increase the volume
•
Pairing unsuccessful
•
Only one side has
sound
•
Cannot find the
pairing name on the
device
•
Mono pairing
unsuccessful
Incorrect pairing
Reset and reconnect the
earbuds
Earbuds don't power on
when removing from the
carry case
Carry case has low
battery power
Charge the earbuds and the
carry case for 2-3 hours
TROUBLESHOOTING