Kogan KAUNDMTRNGA, Instruction Manual / Installation Manual

11

FAQs & Troubleshooting 

OPERATION IN CASE OF EMERGENCY

In the event of an emergency you should: 

•

  Switch off all rangehood controls.

•

  Switch the rangehood off at the power outlet and immediately unplug.

•

  Call Kogan After Sales Support on 1300 256 426.

 Some minor faults can be fixed by referring to the instructions given in the Troubleshooting section 
below. 

 IMPORTANT!

 If your appliance appears to be operating incorrectly, then you should disconnect it from your 
electrical supply and then contact Kogan After Sales Support on 1300 256 426.

WARNING! 

Do not attempt to repair the rangehood yourself.
 Please note that if a technician is asked to attend whilst the product is under warranty and finds 
that the problem is not the result of an appliance fault, then you may be liable for the cost of the 
call out charge.
 The appliance must be accessible for the technician to perform any necessary repair. If your 
appliance is installed in such a way that a technician is concerned that damage will be caused to 
the appliance or your kitchen, then they will not complete a repair. This includes situations where 
the rangehood has been tiled in or sealed in with a sealant.

 Please refer to the conditions of that appear on the warranty card at the rear of this user manual. 

FAULT

COMMON CAUSE

COMMON SOLUTIONS

The lights work, 
however the 
motor  does not 
work.

The motor is blocked or 
jammed.

Call After Sales Support for 
further guidance.

The capacitor is damaged.

Call After Sales Support for 
further guidance.

Neither the 
lights or the 
motor works.

Beside the above mentioned, check the following:

Light globes are damaged 
or blown

Call After Sales Support for 
further guidance.

The power cord is loose.

Ensure that the rangehood is  
correctly plugged in and the 
power outlet is switched on.

The rangehood 
is vibrating 
against the wall.

The rangehood canopy 
is not fixed to the wall 
correctly. 

Ensure that the internal safety 
screws have been used and are 
tight.

Insufficient 
suction.

The distance between 
the rangehood and your 
cooktop is too great.

Have your installer re-adjust the 
installation position, ensuring 
that  
the minimum distances are 
observed as per the building 
code.