Issue
Resolution
Indicator blinking red quickly
•
Low battery - charge headphones
Not turning on
•
Battery depleted - charge headphones before
starting
No indicator when charging
•
If the battery has been depleted or has not
been turned on for a long time, the charging
indicator may take a few minutes to illuminate
No sound over Bluetooth
•
Ensure Bluetooth is switched on and
connected.
•
Check sound output is headphones in device
Bluetooth settings
•
Ensure distance is within 10 meters.
•
Check for without external interference.
•
Ensure device is not connected to other sound
outputs through Bluetooth or headphone jack.
Cannot connect to
Bluetooth
•
Turn headphones off and on again
•
Switch Bluetooth off and on again in device
settings
•
Ensure headphone and device's Bluetooth are
turned on.
•
Ensure headphones are in Bluetooth pairing
mode with indicator illuminated.
TROUBLESHOOTING
