Remote Control Operation (cont.)
The mode selector button functions in the same way as the outer ring. When “M” is pressed, one of
the modes will flash on the user keypad. If “M” is pressed again, the next mode in clockwise order
will flash. When the desired mode is flashing, press “OK” to activate it.
When the Flexjet mode is active, the arrows will increase or decrease the water flow volume. When
the backjet mode is active, the arrows increase or decrease the backjet pulse speed.
17. Troubleshooting Procedures
This troubleshooting guide is for general aid only. A Kohler Authorized Service Representative or qualified
electrician should correct all electrical problems. For warranty service, contact your dealer or wholesale
distributor.
Troubleshooting the Whirlpool System
Symptoms
Probable Causes
Recommended Action
1.
User keypad does not
illuminate when power
button is pressed or outer
ring is rotated.
A.
No power to control.
A.
Check wiring and connect power.
B.
GFCI or ELCB tripped.
B.
Reset GFCI or ELCB.
C.
Wiring harness from user
keypad to control is loose,
disconnected or damaged.
C.
Check wiring for proper
connections. Replace wiring
harness if necessary.
D.
User keypad does not work.
D.
Replace user keypad.
E.
Control does not work.
E.
Replace control.
2.
Motor starts, but all jets
are not functioning.
A.
Jet is closed.
A.
Rotate jet trim counterclockwise to
open.
B.
Jet not installed correctly.
B.
Reinstall jet; check for O-ring
damage.
C.
Jets are blocked.
C.
Remove blockage.
3.
User keypad is
illuminated, but does not
respond to buttons or
outer ring.
A.
Control program is locked.
A.
Reset GFCI or ELCB.
B.
Wiring harness from user
keypad to control is loose,
disconnected or damaged.
B.
Check wiring for proper
connections. Replace wiring
harness if necessary.
C.
User keypad does not work.
C.
Replace user keypad.
D.
Control does not work.
D.
Replace control.
4.
User keypad indicator bar
keeps scanning at
power-up.
A.
Control program is locked.
A.
Reset GFCI or ELCB.
B.
Wiring harness from user
keypad to control is loose,
disconnected or damaged.
B.
Check wiring for proper
connections. Replace wiring
harness if necessary.
C.
User keypad does not work.
C.
Replace user keypad.
D.
Control does not work.
D.
Replace control.
5.
User keypad is
illuminated, but pump
won’t start.
A.
Power cord from pump to
control is loose, disconnected or
damaged.
A.
Check wiring for proper
connections.
B.
Pump does not work.
B.
Replace pump.
C.
Control does not work.
C.
Replace control.
6.
Motor runs but pump
won’t prime (cavitates).
A.
Pump is shimmed too high.
A.
Lower pump/control to subfloor
level.
B.
Small air leak at pump inlet.
B.
Securely tighten nut(s) on intake
side of pump.
1042760-2-C
16
Kohler Co.
Summary of Contents for K-1111-VLN
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