Troubleshooting (cont.)
Symptoms
Probable Causes
Recommended Action
1.
Green light in
pump control
switch flashes
before the bathing
well is full of
water.
A.
Spout fills directly into overflow
channel.
A.
Adjust/reinstall the spout to fill
directly into the bathing well. Refer to
the installer/dealer.
B.
One or both butterfly valves do not
work.
B.
Check the butterfly valve wiring or
replace the butterfly valves. Refer to
the installer/dealer.
C.
Control does not work.
C.
Check the wiring or replace the
control. Refer to the installer/dealer.
2.
Product does not
start.
A.
No power to unit.
A.
Turn on the power to the unit, or
correct the source of the power loss.
Refer to the installer/dealer.
B.
Water does not cover the overflow
channel sensors.
B.
Fill the bathing well until water flows
over the bathing well rim, into the
overflow channel, and covers the
overflow channel sensors. Suggested
fill level is to the drain overflow.
C.
Pump control switch does not light
up or flash when the unit is running
or filled as required.
C.
Check the wiring or replace the pump
control switch. Refer to the
installer/dealer.
D.
Pump/motor does not work.
D.
Rebuild or replace the pump/motor.
Refer to the installer/dealer.
E.
Control does not work.
E.
Check the wiring or replace the
control. Refer to the installer/dealer.
3.
Water does not
cascade evenly
over the entire
bathing well rim.
A.
Unit is not level.
A.
Level the unit by using the wrench
provided to turn the adjustable feet
up or down as needed.
B.
Bathing well ports are blocked.
B.
Remove blockage.
C.
Metal suction screen is blocked.
C.
Clean the metal suction screen.
4.
Unit stops
automatically
before 18 minutes.
A.
GFCI/RCD trips.
A.
Identify the source of the fault and
correct. Refer to the installer/dealer.
B.
Motor overheated and protection
device activated.
B.
Check for blockage of the motor vent.
Allow the motor to cool, then remove
the blockage.
Check for a plugged metal suction
screen, and allow the motor to cool
before restarting.
Check for blockage of the bathing
well ports. Remove the blockage, and
allow the motor to cool before
restarting.
C.
Water level drops below the overflow
channel sensors during operation
(
″
yellow
″
ring will be flashing on
pump switch).
C.
Fill the bathing well until water flows
over the bathing well rim, into the
overflow channel, and covers the
overflow channel sensors. Suggested
fill level is to the drain overflow.
Make sure the bath drain seals
properly.
Kohler Co.
11
1019731-5-D
