Troubleshooting (cont.)
Symptoms
Probable Causes
Recommended Action
C.
Aerator is
plugged.
C.
Remove the aerator and
clean it. For
calcium/mineral deposits,
soak the aerator plastic
insert in a 50:50 mixture of
vinegar and water. Soak
only the insert and no other
components.
3.
Constant water
flow.
A.
Filter is plugged.
A.
Clean or replace the
filter.
B.
Diaphragm seal is
damaged or dirty.
B.
If the diaphragm is cut
or torn, order a new
diaphragm assembly. Clean
or replace the diaphragm.
C.
Solenoid is not
working.
C.
Order and install a new
solenoid assembly.
4.
Sporadic water
flow.
A.
The faucet is
angled incorrectly to
deck or misaligned
with user area.
A.
Verify that the faucet is
mounted according to the
installation directions.
Ensure that the faucet is
installed in a position that
is above the rim of the sink.
B.
The wires are
pinched or
damaged.
B.
Remove the spout and
verify that the wires are
tucked inside the spout
before reassembling.
5.
Sensor flashes
once
approximately
every 2
seconds. The
product
continues to
operate.
A.
The HEC power
is low.
A.
Replace the HEC.
6.
Sensor flashes
once
approximately
every 2
seconds. The
product does
not operate.
A.
The HEC power
is insufficient to
allow the product to
operate.
A.
Replace the HEC.
Kohler Co.
11
1124217-2-E
