Kohler Levity, Troubleshooting

2017

1297051-17.vsd

©

Kohler  Co.

-

Troubleshooting

USA/Canada: 1-800-4KOHLER / México: 001-877-456-4537 / kohler.com

Leaking

Levity Shower and Bath Doors

B

1

7

Where is the leaking 

occurring? 

16

Install the seal 

service kit.

No

12

Close both door panels, with the 

inside panel closest to the 

showerhead. Do the bottom 

bumpers contact the wall on 

both sides? Does the top of the 

glass contact the top bumper on 

both sides? Both answers must 

be yes to select yes. 

11

Does the bath or 

shower ledge have 

curved corners? 

20

Does the threshold 

have silicone sealant 

along the outside 

edge? 

21

Apply 100% silicone sealant to 

the outside edge of the 

threshold. Allow sealant to cure 

per the manufacturer’s 

instructions before using the 

shower.    

22

Remove the silicone sealant and clean the 

surface. Reapply 100% silicone sealant to the 

outside edge of the threshold. Allow sealant to 

cure per the manufacturer’s instructions before 

using the shower.  

Yes

No

Yes

14

Does the bottom of 

each wall jamb and 

wall jamb cover 

match the curvature 

of the bath or shower 

ledge?

8

Is there silicone sealant 

around the inside and 

outside of the wall jambs?

9

Apply 100% silicone 

sealant around the wall 
jambs. Allow sealant to 

cure per the manufacturer’s 

instructions before using 

the shower.

19

Is there silicone 

sealant around the 

inside and outside of 

the wall jambs?

18

Apply 100% silicone sealant 

around the wall jambs. Allow 

sealant to cure per the 

manufacturer’s instructions 

before using the shower.  

Yes

Wall Jambs

Under Threshold

Door Panels

No

No

No

Yes

15

Refer to the help topic and 

video below to adjust the 

rollers so the door panels 

are flush with the walls. Is 

the leaking still occurring?

17

Issue resolved.

No

Yes

No

Yes

10

To “Page Two.”

Side

5

To “Page Three.”

1

Reference the top bumpers 

of your shower door to 

determine when the door 

was manufactured. Is the 

word “KOHLER” stamped 

along the side or the 

bottom of the top bumpers?

Bottom

2

Using a level and a 

tape measure, check 

the walls for plumb. 
Are the walls within 

3/8" of plumb? 

3

Close both door panels, with the 

inside panel closest to the 

showerhead. Refer to the help 

topic and video below to adjust 

the rollers so the door panels 

are flush with the walls. Is the 

leaking still occurring?  

No

Yes

6

Install the seal 

service kit.

Yes

4

Issue resolved.

No

13

Remove the covers and the wall 

jambs. Refer to the installation 

guide and shape the wall jambs and 
covers to match the curvature of the 

ledge. Reinstall the wall jambs and 

apply 100% silicone sealant around 
the wall jambs. Adjust the rollers so 

the door panels are flush with the 

walls. 

Yes