TS_619_00 PW9000DPA S2 User Manual 13/3/17
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6: Troubleshooting
6.3
Fault identification messages and alarms
Messages will not appear automatically on the LCD as they occur, but will be recorded in the Event Log, with the time and
date of their occurrence.
6.4
Contacting service
Uninterruptible Power Supplies Limited has a service department dedicated to providing routine maintenance and
emergency service cover for your UPS. If you have any queries regarding your UPS please contact us.
We recommend that your UPS is protected by an Extended Warranty Agreement (see Chapter 2 for details). An Extended
Warranty Agreement ensures your UPS system is maintained to the highest standard to maximise the system’s
operational efficiency and reliability: it also guarantees prompt attention and service support if a problem occurs.
Alarm Condition
Interpretation
Suggested Solution
MAINS RECT FAULT
UPS input mains power supply to the
rectifier is outside prescribed tolerance.
The UPS input mains supply is too low or missing.
If site power appears to be OK, check the external input
supply circuit breakers etc.
MAINS BYP FAULT
Mains bypass mains power supply is
outside prescribed tolerance.
The UPS bypass mains supply is too low or missing.
If site power appears to be OK, check the external bypass
supply circuit breakers etc.
OUTPUT SHORT
There is a short circuit on load side of
the UPS output power terminals.
Check all output connections and repair as required.
OVERLOAD
Load exceeds the UPS rated power.
Identify which piece of equipment is causing the overload
and remove it from the UPS.
Do not connect non-critical loads such laser printers,
photocopiers, electric heaters, kettles etc.
OVERTEMPERATURE
The UPS temperature has exceeded the
maximum permitted value.
Check that the UPS ambient temperature is less than 40° C.
If the ambient temperature is normal call the authorised
service centre for assistance.
INV. PHASE FAULT
The UPS inverter is faulty.
Call an authorised service centre for assistance.
SYNCHRON FAULT
The inverter and mains are not
synchronised.
The frequency of the UPS bypass mains supply is outside
preset operational limits and the UPS static bypass has been
temporarily disabled.
BATTERY IN DISCHARGE
The battery is discharging and
approaching the end of its autonomy.
Turn off the UPS load in a controlled manner before the UPS
switches itself off to protect its batteries.
MANUAL BYP IS CLOSED
The maintenance bypass switch is
closed and the load is connected to the
unprotected bypass mains supply.
This alarm is only displayed if the maintenance bypass
switch is manually closed. Attempt to return the UPS
operating state to ‘on inverter’ as soon as possible to restore
a protected supply.
Uninterruptible Power Supplies Ltd.
Woodgate
Bartley Wood Business Park
Hook
Hampshire
RG27 9XA
Tel:
01256 386700
0800 731 3269 (24 Hr.)
Fax:
01256 386701
Email:
service@upspower.co.uk