7
113863-5-
CC
Kohler Co., Kohler WI
5. TROUBLESHOOT WHIRLPOOL SYSTEM
This troubleshooting guide is for general aid only. A Kohler Authorized Service Representative or a qualified electrician
should correct all electrical problems. For warranty service, contact your dealer or wholesale distributor.
SYMPTOMS
PROBABLE CAUSES
RECOMMENDED ACTION
1. Whirlpool does not
start/stop.
A. No power to pump motor.
A. Set/Reset GFCI/ELCB breaker; check
wiring. If problem persists, refer to
installer/dealer.
B. Faulty switch.
B. Replace switch. Refer to installer/
dealer.
C. Jets are blocked.
C. Remove blockage. Refer to installer/
dealer.
D. Faulty circuit board.
D. Replace circuit board. Refer to
installer/dealer.
E. Switch disconnected from panel.
E. Reconnect wire at switch or at pump.
Refer to installer/dealer.
F. Faulty motor/pump assembly.
F. Replace motor and pump. Refer to
installer/dealer.
2. Motor starts, all jets
are not functioning
A. Jet is closed.
A. Rotate jets counterclockwise to open.
are not functioning.
B. Trim kit installed incorrectly.
B. Reinstall trim kit, checking for damage
to O-ring. Refer to installer/dealer.
C. Jets are blocked.
C. Remove blockage.
3. Whirlpool stops
automatically
before 18 minutes.
A. GFCI/ELCB trips.
A. Identify source of fault and correct. If
problem persists, refer to
installer/dealer.
B. Suction blocked.
B. Remove obstruction.
C. Jets are blocked.
C. Remove blockage.
D. Motor overheated and protection
device activated.
D. Check for blockage at motor vents.
Remove blockage and allow motor to
cool.
Check for suction blockage. Remove
blockage and allow motor to cool.
Check for jet blockage. Remove
blockage and allow motor to cool.
E. Faulty circuit board.
E. Replace circuit board. Refer to
installer/dealer.
4. Whirlpool does not
automatically stop
after 22 minutes.
A. Faulty circuit board.
A. Replace circuit board. Refer to
installer/dealer.
5. Jet squeals/is noisy.
A. O-ring unseated.
A. Remove jet and replace O-ring onto
jet valve body; reinstall jet. Refer to
installer/dealer.
6. Whirlpool is noisy.
A. Shipping straps holding pump to bath
have not been cut.
A. Cut straps so pump sits on subfloor.
