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113863-5-
CC
Kohler Co., Kohler WI
6. IMPORTANT CONSUMER INFORMATION
A. REQUESTING SERVICE
Please take a moment to familiarize yourself with the
Kohler Warranty, its benefits, and limitations. Kohler Co.
and its distributors support you with one of the largest
Service Networks of its type. Here’s what you need to do
if you require service:
1.
Contact the dealer or contractor who sold and
installed the product. They should be able to solve
any problems you may have.
2.
If your dealer or contractor cannot solve the
problem, they will contact or supply you with the
name of the local Kohler Distributor and the:
KOHLER TECHNICAL SPECIALIST
3.
If you are unable to obtain warranty service through
either your contractor or Kohler Co. distributor,
please write us directly at Kohler Co., Attn:
Customer Service Department, 444 Highland
Drive, Kohler, WI 53044 USA, or call
1-800-4-KOHLER from within the USA.
4.
Include all pertinent information regarding your
claim, including a complete description of the
product, model numbers, colors, finishes, and the
date the product was installed. Include a description
of the problem, and a photocopy of your invoice for
the products involved. Also give us the name of the
contractor and distributor.
B. LIMITED ONE-YEAR WARRANTY - ACRYLIC
AND FRP
Kohler plumbing fixtures and fittings are warranted free
of manufacturing defects.
Kohler Co. will, at its election, repair, replace, or make
appropriate adjustment where Kohler Co. inspection
discloses any such defects occurring in normal usage
within one year after installation. Kohler Co. is not
responsible for installation or removal costs.
To obtain warranty service, contact Kohler Co. either
through your Dealer or Plumbing Contractor, or by
writing Kohler Co., Attn: Customer Service Department,
444 Highland Drive, Kohler, WI 53044 USA, or by calling
1-800-4-KOHLER from within the USA.
Implied warranties, including that of
merchantability or fitness for a particular purpose,
are expressly limited in duration to the duration of
this warranty. Kohler Co. disclaims any liability for
special, incidental, or consequential damages.
Some states do not allow limitations on how long an
implied warranty lasts or the exclusion or limitation of
special, incidental, or consequential damages, so these
limitations and exclusions may not apply to you. This
warranty gives you specific legal rights. You may also
have other rights which vary from state to state.
This limited warranty provides specific legal rights as
they apply within the USA, and other rights may be
available, but may vary from country to country.
This is our exclusive written warranty.
KOHLER CO., KOHLER, WISCONSIN 53044
C. LIFETIME LIMITED WARRANTY – CAST IRON
Kohler warrants this cast iron product to be free of defects in material and workmanship during normal residential use for as long
as the original purchaser owns his/her home. Gloss reduction, scratching, staining or alkaline etching, of the finish over time due
to use, cleaning practices or water or atmospheric conditions are not manufacturing defects but are indicative of normal wear and
tear. This warranty is applicable to Kohler cast iron product manufactured after February 10, 2000.
If a defect is found in normal residential use, Kohler Co. will, at its election, repair, replace or make appropriate adjustment. Damage
caused by accident, misuse, or abuse is not covered by this warranty. Improper care and cleaning will void the warranty. Proof of
purchase (original sales receipt) must be provided to Kohler with all warranty claims. Kohler Co. is not responsible for labor charges,
installation, or other consequential costs. In no event shall the responsibility of Kohler exceed the purchase price of the product.
To obtain warranty service, contact Kohler Co. through your Dealer or Plumbing Contractor, or by writing: Kohler Co., Attn: Customer
Service Department, 444 Highland Drive, Kohler, WI 53044, USA, or by calling 1-800-4-KOHLER from within the USA,
1-800-964-5590 from within Canada, or 001-877-680-1310 from within Mexico. Please be sure to provide all pertinent information
regarding your claim, including a complete description of the problem, the product, model number, color and the date the product
was purchased. Also include the name of your contractor or distributor and your original invoice.
If the product is used commercially, Kohler warrants the product to be free from defects in material and workmanship for one (1) year
from the date of purchase as shown on the invoice or receipt with all other terms of this warranty applying except duration. Any
implied warranties for product used commercially, including that of merchantability or fitness for a particular purpose, are
expressly limited in duration to the duration of the one year express warranty.
To the extent permitted by law, Kohler Co. disclaims all implied warranties including merchantability and fitness for a
particular purpose. Kohler Co. disclaims any liability for special, incidental, or consequential damages. Some
states/provinces do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of special, incidental,
or consequential damages, so these limitations and exclusions may not apply to you. This warranty gives you specific legal rights.
You may also have other rights which vary from state/province to state/province. This warranty is to the original purchaser only and
excludes product damage due to installation error, product abuse, or product misuse, whether performed by a contractor, service
company, or yourself. This warranty applies only for Kohler cast iron product installed in the United States of America, Canada and
Mexico.
This is our exclusive written warranty.
